Spec Customer Service

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Specialist

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As the Grouper Applications and Medical Necessity Business Manager you will develop and manage programs for the GAMN business and the Federal market.

Manage the day-to-day operations to include responsible for aligned business partner clients, financials, business analysis, contracts, pricing, and negotiations, support RFPs/RFIs with payers, providers, and federal, and business partners, oversee GAMN projects while responsible for aligned projects and facilitates meetings and tracks data points and processes. The candidate must be extremely organized, detail oriented, work collaboratively across teams and be able to multi-task. Primary responsibility includes:

• Responsible for the aligned business partner strategy, contracts, and engagements
• Responsible for business partner reports to include quarterly reviews, tracking invoicing and revenue. Conducts quarterly and annual revenue forecasting and compares to actuals providing analysis. Works with finance and account executives to determine forecasting analysis. Responsible for business partner quarterly reporting
• Works with the compliance team to assist in reviewing business partner quarterly reports and providing recommendations for negotiations w/clients as required
• Works with finance to review previous, current and upcoming monthly and quarterly financial analysis to include revenue, contract receipts, renewals, cancellations, credits, and compliance.
• Responsible for GAMN business bowlers to include completing, conducting analysis on revenue, contract receipts, profit margin, pipeline, and other associated metrics
• Negotiates contracts to include contract language and pricing
• Assumes lead for business operation projects as directed
• Supports RFP/RFIs and associated milestones and pricing for GAMN
• Works with legal on contracting language providing business recommendations to GAMN director and in some aeras responsible for representing the business director
• Responsible for CMRs aligned to business manager and representing business director as required
• Ensure operations of the teams are delivering on established goals and objectives. Responsible for all team meetings to include scheduling, agenda, minutes, due outs, knowledge management. Tracks business due outs to ensure suspense’s are meet
• Responsible for other business actions as required and serves as a POC for RAPs, BPs, Payers, FMS, among others

Your Skills and Expertise 
To set you up for success in this role, Solventum requires (minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university OR High School Diploma/GED or higher from an accredited institution and a minimum of 12 years of experience in Data Analytics in lieu of the bachelor’s degree education requirement)
• Seven (7) years of healthcare software industry experience
• Two (2) years of experience in business operations and management
• Two (2) years in analytics

In addition to the above requirements, the following are required:

• Business Analytic Skills to understand the data, create information and enable and help guide recommendations, decisions and strategy
• Experience in data visualization, data "story telling" that support and enable recommendations, decisions, tracking decisions and programs and routinely realigning
• Understanding Business Operations to include financials, pricing, cost benefit analysis, contracting, and other associated business operations
• Must be able to brief clients on GAMN, content, and overview of our business
• Comfortable conducting negotiations with clients

Additional qualifications that could help you succeed even further in this role include:

• Ability to run meetings, provide oversight and minutes, and oversee outstanding tasks
• Ability to lead direct projects to include cross sectional teams within and outside the business

• Preferred 8+ years of combined experience working with software application development, product management, product marketing.
• In-depth knowledge of Software Development Lifecycle (SDLC)
• HIM understanding
• Technical background, troubleshooting, problem solving skills

• Master’s degree in business or healthcare administration from an accredited institution

Work location: Remote

Travel: May include up to 30% domestic

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $160,284 - $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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