Senior Integration Manager

Job Summary

The Senior Manager, Store Integration leads the onboarding of stores into the NAPA Operating Blue Print. Primarily focused on ISO Buy Outs, but also including: Competitor Acquisitions and New Stores, with a particular focus on the new market strategy. This role is intended to minimize customer disruption and ensure business continuity, by developing and executing a replicable play book for onboarding – at the store level. A key link between existing IMO / CAMP process and the field. This Senior Manager position shall be actively involved in centralized integration planning, in conjunction with the Finance / Deal team. Reporting to the Vice President, Store Execution, the Senior Manager is ultimately accountable for maintaining / growing top line sales during and post transition into the NAPA system.

Responsibilities

· Leads store onboarding for stores that are new to the NAPA system / operating blue print; including: ISO Buy Outs, Competitor Acquisitions and new greenfield stores.

· This roles primary function is to work cross functionally to ensure alignment to key deliverables pre, during and post integration; achieved by developing a comprehensive integration plan.

· Drives accountability to tasks associated with the integration plan, by influencing action, without necessarily having direct control.

· Develops and deploys replicable store onboarding playbook and consistent integration plan.

· This role acts as the primary link between existing IMO / CAMP process and the field.

· Ensures the NAPA Operational Blue Print / Play Book is seamlessly executed in all stores that are new to the NAPA system.

· Minimizes customer disruption and ensures business continuity at store level; working closely with the in field store integration teams.

· Ensures key business initiatives are seamlessly executed in all stores.

· Ensures all daily, weekly and monthly tasks are seamlessly executed in all stores.

· Regularly communicates progress on onboarding activities, including reporting of key store metrics; pre, during and post transition.

· Drives consistency in customer experience across onboarded Store locations.

· Leverages the CX tool as part of success metrics; ensuring customer sentiment is not negatively impacted during the onboarding process.

Qualifications

· Minimum of 3 years’ experience in a project management role.

· Demonstrated ability to develop process and execution plans.

· Must possess passion for customer service.

· Demonstrates professionalism, good judgment, and a strong work ethic.

· Ability to communicate, present, and persuade both virtually and in person.

· Possesses problem solving and decision-making skills.

· Demonstrates organizational and planning skills, practices time management, meets deadlines and displays a sense of urgency.

· Demonstrates initiative and acts when appropriate, continuously striving for self-improvement.

· Possesses good business acumen and ability to makes decisions based on analytics available.

Preferred Qualifications

· College degree ideally in business or related discipline.

Leadership

· Embodies the following values: serve, perform, influence, respect, innovate, team.

· Effectively communicates by motivating and inspiring others through clear and proactive communication.

· Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.

· Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

· Work is performed in a typical office environment and store environment. In stores there may exposure to noise, dust, fumes, or temperature shifts.

· Travel to the various operations, estimated to be approximately 60-70% of time, required.

Check here to make sure you qualify:

· You must be a current, regular full time or part time employee

· You should have been in your current role for at least six months and with GPC for one year

· Your last performance review should reflect that you meet or exceed expectations

· You should NOT be on a Performance Improvement Plan and/or had a written or final warning in the last 12 months

· Be sure to notify your manager or HR Department of your application to ensure a successful process.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.