Offer summary

Qualifications:

High School Diploma or Equivalent (GED) required., Minimum of 9 years of relevant experience in healthcare or Epic Resolute., Strong communication and computer literacy skills are essential., Knowledge of regulatory environments in financial services is preferred..

Key responsabilities:

Supervise and implement programs to ensure efficient operations and patient satisfaction.

Oversee employee performance and ensure proper utilization of labor resources.

Train, develop, and conduct performance appraisals for employees.

Review and recommend process improvements for departmental workflows.

Job description

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

This position supervises and implements programs to ensure efficient operations of Geisinger are in order to generate patient satisfaction and sufficient cash flow to support operations and strategic initiatives. Responsibilities include overseeing, collecting, adjudicating, identifying, analyzing, reducing, and resolving various physician and patient service issues.

Job Duties:

Exercises supervision over employees measuring results to ensure proper utilization of labor resources.
Reviews report data in order to measure employee and section performance to ensure that organizational goals and objectives are achieved.
Reviews employee schedules in order to ensure proper coverage.
Responsible for training, development, discipline, and conducting the performance appraisal of employees.
Assists in maintaining and meeting budget targets.
Reviews and recommends process improvement for individual and department workflow.
Reviews and updates departmental policies and procedures, in conjunction with workflow changes.
Provides written weekly status reports to leadership.
Researches and reports problems to Help Desk and follow-up with IT personnel as appropriate per policy.
Responds to physician and department heads regarding revenue and charging procedures.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Experience required: Healthcare / Epic Resolute

Internet requirements:

Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:

•25 MBPS UP
•75 MBPS DOWN
•<150 ms Ping Required
•<30ms Jitter Required

Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 9 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Regulatory Environment - Financial Services, Teamwork

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Required profile