Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Experience in customer support roles, preferably in subscription services or the tech industry., Strong communication and problem-solving skills, with a focus on customer satisfaction., Ability to work independently in a remote setting while maintaining productivity..

Key responsabilities:

Deliver high-quality customer support to Portuguese-speaking clients with inquiries about their subscription services.

Assist customers with account management, billing questions, and service adjustments.

Resolve customer complaints and issues promptly to enhance overall satisfaction.

Document customer interactions accurately and maintain detailed records for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Portuguese Speaking Customer Support representative, specializing in the Subscription-Based Services Department. This position is available to candidates who are interested in working remotely from Greece. Guided by our mission 'With a new dawn comes your Next Job!', we focus on connecting skilled professionals with meaningful career opportunities in a variety of fields. In this dynamic role, you will provide exceptional support to Portuguese-speaking customers, assisting them with inquiries related to their subscription services, resolving issues, and ensuring an outstanding customer experience. If you are passionate about customer service and eager to help users navigate their subscriptions, we would love to hear from you!

Responsibilities

Deliver high-quality customer support to Portuguese-speaking clients with inquiries about their subscription services.
Assist customers with account management, billing questions, and service adjustments.
Resolve customer complaints and issues promptly to enhance overall satisfaction.
Document customer interactions accurately and maintain detailed records for service improvement.
Work collaboratively with team members to ensure seamless service delivery and knowledge sharing.
Stay informed about product offerings and subscription features to provide accurate assistance.
Gather feedback from customers to identify areas for service enhancement and product development.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer support roles, preferably in subscription services or the tech industry.
Strong communication and problem-solving skills, with a focus on customer satisfaction.
Ability to stay organized and manage multiple customer requests effectively.
Familiarity with customer support software and CRM systems is a plus.
Ability to work independently in a remote setting while maintaining productivity.
A genuine enthusiasm for helping customers and a proactive mindset towards service delivery.

Benefits