German Speaking Customer Support for Luxury & High-End Brand Retail Department

Patrique Mercier Recruitment is thrilled to offer an excellent opportunity for a German Speaking Customer Support representative within the Luxury & High-End Brand Retail Department. This role is ideal for individuals who are passionate about delivering exceptional service to clients in the luxury sector. As a key member of our support team, you will assist German-speaking customers with their inquiries, ensuring they receive the highest level of service and care. If you have a flair for luxury and are fluent in German, we would love to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in German.
• Assist customers with inquiries about luxury products and services.
• Resolve customer complaints with discretion and professionalism.
• Educate customers on product features and assist them in making informed decisions.
• Maintain accurate records of customer interactions for quality assurance.
• Collaborate with team members to elevate the customer experience and meet sales targets.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Experience in customer service, particularly in the luxury retail sector, is preferred.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to maintain a high level of professionalism and discretion.
• A passion for luxury brands and an understanding of luxury market trends.
• Familiarity with customer service software and CRM tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )