Expanded Services Supervisor

Job Details

At American Solutions for Business, we pride ourselves on helping people live their American dream.  As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.

The Expanded Services Supervisor oversees and supports Expanded Services representatives in their daily tasks and workflow. This role ensures high-quality and efficient support for our sales associates while maintaining service excellence. Key responsibilities include training employees, coordinating and delegating tasks, fostering individual and team growth, evaluating performance, motivating staff, and addressing concerns to ensure smooth operations and problem resolution.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide a variety of support for Expanded Services team members with responsibilities for scheduling, training, performance management, disciplinary action and career development. Oversee and manage activities of the department to include:
  • Check work and progress of new team members.  Provide guidance and support on a daily basis. 
  • Be a resource to answer questions on processes and procedures including inventory, credits, sourcing, ACEs and ACEs Admin.   
  • Assist team members to work across boundaries with other departments within ASB.
  • Assist with vacation and sick time coverage.
  • Provide positive, as well as constructive feedback to team members on a regular basis.
  • Identify development needs and manage the reciprocal relationship between staff, director and organization.
  • Communicate with sales associates, vendors, etc. to resolve outstanding issues quickly and effectively. 
  • Handle escalated Sales or customer calls with diplomacy and tact.
  • Participate and contribute in leadership and department meetings.
  • Schedule monthly meetings with individual expanded team members.
  • Provide input on interviews and participate in the hiring process.
  • Provide input for performance reviews for the development and growth of assigned team members.
• Assist the Expanded Services Director by communicating job expectations; monitoring, appraising job results; coaching, counseling, developing, coordinating, and enforcing system policies and procedures.
• Work with the Expanded team and Directors to optimize workflow and daily activities to ensure expanded revenue stream is strong.
• Use appropriate judgment when escalating communication regarding department or employee concerns and assist in the communication for disciplinary and/or performance issues according to company policy.

Supervisory Responsibilities                                                      

Directly supervise a large team of Expanded Service representatives on assigned Expanded team(s). Responsibilities include planning, assigning, and directing work; training and mentoring of team members, appraising performance; addressing complaints and resolving problems.

What we offer:

• We are proud to offer a comprehensive range of benefits designed to support your well-being, career growth, and work-life balance.
• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K
• EAP
• Ancillary Benefits