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Service Desk Analyst

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field is preferred., Experience in IT service management or technical support roles is essential., Strong problem-solving skills and ability to diagnose technical issues effectively., Excellent communication and interpersonal skills to interact with customers..

Key responsabilities:

  • Act as the primary point of contact for customers regarding incidents and service requests.
  • Create, update, and manage service tickets in the system, ensuring accurate categorization and prioritization.
  • Diagnose and resolve technical issues or escalate them to higher support levels as necessary.
  • Provide timely updates and communication to customers throughout the service process.

Harris Computer logo
Harris Computer Large http://www.harriscomputer.com
10001 Employees
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Job description

Primary Functions: 
• The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is 
part of the Service Desk & Technical Management (Service Support Operations Center) 
functions, which provide the primary point of contact for our customers. Those contacts are 
categorized as Incident, Problem, Event Management, and Service Fulfillment initiation. 
• The SCA creates/updates the contact identification (type), creation and logging, 
categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket 
(iTask); or if required, escalation to the next level of support or closes the iTask as appropriate

Job Qualifications: 
The qualifications we are looking for are mixture of work experience and educational background. 
They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) 
along with soft skills (competencies) needed for the role:

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Event MarketingProblem ManagementService FulfillmentIncident Management

Other Skills

  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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