Offer summary

Qualifications:

Excellent communication skills, Strong relationship building abilities, Resourcefulness and flexibility, Ability to handle diverse patient needs with maturity.

Key responsabilities:

Serve as the first point of contact for patients and prospective patients

Guide individuals to appropriate resources and services

Track and enter demographic information into a database

Support public relations efforts to enhance the organization's reputation as a leading healthcare provider.

Saint Luke's Health System is a faith-based, nonprofit aligned health system committed to the highest levels of excellence in providing health care and health related services in a caring environment. We are dedicated to enhancing the physical, mental and spiritual health of the communities we serve.Saint Luke’s Health System includes 18 hospitals across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, and more. Saint Luke’s offers:*The region’s only heart transplant program, and one of the nation’s leading cardiovascular disease outcome research programs, at Saint Luke’s Mid America Heart Institute*Treatment for complex brain and spinal cord diseases, and the nation’s leading stroke reversal program dedicated to preventing and treating stroke, at Saint Luke’s Neuroscience Institute*A Level I trauma center*Advanced surgical care*Liver and kidney transplantation programs*A comprehensive maternal-fetal diagnostic and treatment center*A Level III Neonatal Intensive Care Unit (the highest level of neonatal care according to national standards)*An eICU, an innovative electronic intensive care patient care and monitoring program that spans multiple hospitals throughout the region and enhances outstanding bedside care*A nationally recognized children's behavioral health centerSaint Luke’s Health System Hospitals include:Saint Luke’s Hospital of Kansas CitySaint Luke’s East Hospital – Lee’s Summit, MOSaint Luke’s North Hospital – Barry RoadSaint Luke’s North Hospital – SmithvilleSaint Luke’s South Hospital – Overland Park, KSCrittenton Children’s Center – Kansas City, MOAnderson County Hospital – Garnett, KSHedrick Medical Center – Chillicothe, MOWright Memorial Hospital – Trenton, MOSaint Luke’s Cushing Hospital – Leavenworth, KSSaint Luke's Home Care and Hospice House - Kansas CityAllen County Regional Hospital - Iola, KSThe best place to get care. The best place to give care.

Job description

Job Description

Providing knowledgeable and responsive assistance in helping patients and prospective patients access and navigate SLHS services and programs. First point of contact for these individuals directing them to the right resources and problem solving the right answer to their particular challenge issue or need. Guiding them to the right resources to meet their needs. This requires excellent communication skills superb relationship building skills resourcefulness flexibility patience and the maturity to successfully handle everything from a caller wanting to register for a class to a patient complaining of a sub optimal experience. Tracking demographic information and entering that information into a database where appropriate. It is considered a pivotal role in our public relations effort to reinforce SLHS as the regional leading health care provider.

Job Requirements

Applicable Experience:

Less than 1 year

None

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

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