Offer summary

Qualifications:

Previous experience in Internet Sales or Marketing, outside sales, or lead generation preferred., College degree is preferred., Strong communication and organizational skills with keen attention to detail., Proficient in Microsoft Office; knowledge of Salesforce and other CRM tools is a plus..

Key responsabilities:

Serve as the first point of contact for potential homebuyers, providing information and coordinating appointments.

Utilize various communication methods to engage with customers and manage leads effectively.

Assist customers in navigating the home buying process and ensure a smooth transition to the onsite sales team.

Maintain accurate records and feedback on customer interactions and lead quality using CRM software.

Job description

Location

Fairfax - 3201 Jermantown Road, Suite 150

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

To be our company’s first touch point and ambassador to the public. Introduce our team, provide a service with courtesy and coordinate an appointment for an onsite visit in person or virtually. Share knowledge about our home buying and building process.

Your Key Deliverables

Customer Interaction/ Customer Experience 

Work with online and phone customers to qualify, discover needs, set appointments and follow up.
Input potential customers into the sales galleries/models.
Utilize e-mail, phone, text, video and other technology when needed to make connections with the potential homebuyers.
Assist in guiding customers to a community and home that best fits their needs.
Respond quickly to leads.
Respond to all general inquiries, calls, and online communications.
Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales.
Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
Promote new neighborhoods prior to opening and build interest list & urgency. Get customers loan approved prior to opening to ensure a smooth opening and first sales release.
Support onsite team with customer follow up after visits when appropriate, assist with next steps and follow up questions during “after visit reach out”.
Attend MGO’s
Set proper and realistic expectations with customers
Creatively assist in solving customer issues/problems
Keep the customer excited & engaged
Stay current with technology, and how different customers prefer to communicate.

Sales & Marketing

Refresh emails and letters and try different tactics for each neighborhood to see what gets the best response.
Work with partner lender at each neighborhood to help get customers pre-approved and assist customers on Path to Homeownership steps.
Work with realtors/agents to promote communities and homes.
Provide feedback on quality of leads when necessary so resources can be used in the best way for the most qualified customers.
Provide feedback to team on buyer profile, wants, needs, potential objections, customer questions prior to opening, and after when needed.

Administrative

Build pre-opening neighborhood interest lists
Work with the CRM (Salesforce) to document progress and communication.
Regularly audit our systems to make sure everything is functioning properly and rule out any issues with incoming leads.
Work with IT, marketing and digital marketing team and notify them if you see incorrect info on our website or any syndicated listing sites.

Miscellaneous

Work closely with onsite sales team to communicate customer’s story/needs and hand off smoothly. Build and maintain a good relationship with onsite team to facilitate a smoother transition for customers.
Visit onsite communities on a monthly basis.
Stay current on what is going on at each neighborhood (timing, options, sales, reservations, homesite sizes, pricing, construction stages, and move-in timeframes)

Looking For:

Team Player; with a demonstrated ability to work within cross-functional teams
Ability to give, receive and analyze information
Previous experience in Internet Sale or Marketing, outside sales, or lead generation preferred
College degree is preferred
General knowledge of new home industry is preferred
Strong communication skills; excellent Telephone Skills
Strong organizational skills
Accurate; with keen attention to detail
Ability to multi-task and prioritize
Ability to be flexible and adapt
Ability to take quick action
Self directed; takes initiative, proactively addresses problems, and seeks resolution; can work with minimal oversight and is a self-motivator
Computer knowledge: Microsoft Office required; Salesforce, HubSpot, CallRail, DocuSign a plus

Your Opportunity - US

We are proud to offer our employees what they value most:

Competitive compensation
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community

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#BRP

Brookfield Residentialparticipates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Required profile