Offer summary

Qualifications:

Proficiency in Salesforce Service Cloud features and capabilities., Strong experience with Salesforce Flow Builder for process automation., Solid understanding of Salesforce security model, including roles, profiles, and sharing rules., Fluent in English, with excellent communication skills..

Key responsabilities:

Administer and configure Salesforce Service Cloud applications, managing cases and service processes.

Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

Create and maintain reports and dashboards to monitor service performance.

Collaborate with cross-functional teams to gather requirements and implement solutions.

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

When applying for one of our positions, you’re agreeing to the use of AI in the early phases of the selection process, where your profile will be evaluated by our virtual assistant. For more information, access our opportunities’ page.

We are seeking a skilled Mid-Level Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment. In this role, you will play a key part in managing and configuring Salesforce Service Cloud features, ensuring effective service delivery and improved customer experiences. This position involves working very close to an American client. It is extremely important to be comfortable with the English language, as the entire selection process and day-to-day activities will be 100% in English.

Responsibilities

-Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.

-Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

-Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.

-Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.

-Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.

-Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.

-Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

Requirements

-Proficiency in Salesforce Service Cloud features and capabilities.

-Strong experience with Salesforce Flow Builder for process automation.

-Solid understanding of Salesforce security model, including roles, profiles, and sharing rules.

-Experience with report and dashboard creation in Salesforce.

-Familiarity with user management and data management best practices in Salesforce.

-Experience with version control systems such as GitHub/Gearset

-English - Fluent.

If you like it, just apply and good luck!

#LI-JM2

#MidSenior

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Wellhub (Gympass)

-TotalPass

-Profit-sharing (PLR)

-Life insurance

-CI&T University

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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