Offer summary

Qualifications:

Customer service experience is essential., Proficiency in MS Office is required., Excellent English communication skills, both written and verbal, are necessary., Strong attention to detail and active listening skills are important..

Key responsabilities:

Build and maintain relationships with partner carriers.

Track and trace freight for the branch.

Proactively identify and resolve potential problems before they escalate.

Monitor loading and unloading appointments, and communicate any issues to the relevant teams.

Job description

This is a remote position.

As a Tracking Coordinator you will play a crucial role in ensuring we exceed our clients KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. This position also makes tracing updates and pertinent load details.

Requirements

Job Responsibilities

Building and maintaining relationships with partner carriers.
Tracking and tracing your branch’s freight.
Proactively identifying potential problems and resolving them before they escalate.
Monitor loading, unloading and appointments – follow up with partner carriers and customers regarding delays, missed appointments and late arrivals.
Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams.
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
Assist other team members when required