Offer summary

Qualifications:

Strong verbal and written communication skills., Previous experience in appointment setting, telemarketing, or client success., Proficiency in Google Suite applications and CRM software., Resilience and professionalism in handling confidential matters..

Key responsabilities:

Proactively call leads and set up appointments for sales representatives.

Manage email communications for C-level executives and oversee client onboarding.

Collaborate with sales and operations teams for a seamless client transition.

Assist with administrative tasks and support HR functions, including onboarding.

Job description

This is a remote position.

Schedule:

Monday to Friday, 9:00 AM - 5:00 PM Melbourne Time (37.5 hours per week, including a 30-minute break per day)

Role Overview

As an Appointment Setter & Client Success Coordinator, you will play a key role in driving business growth through strategic outreach while ensuring an exceptional experience for clients. You will proactively schedule appointments, manage executive communications, and support essential business operations to help the company expand its impact in the healthcare sector.

Key Responsibilities

Appointment Setting & Outreach

Proactively call leads using the provided dialer system.
Set up appointments for sales representatives, ensuring prospects meet the company’s criteria.
Perform initial qualification of prospects over the phone to assess interest and fit.
Handle objections professionally and provide relevant information about services.
Stay updated on company offerings and market trends to effectively communicate value to potential clients.

Client Success & Business Coordination

Manage and prioritize email communications for C-level executives.
Oversee client onboarding and maintain strong relationships to ensure satisfaction.
Collaborate with sales and operations teams to ensure a seamless transition from prospect to client.
Assist with administrative tasks such as calendar management and data entry in the CRM system.
Support HR functions, including new employee onboarding and platform setup.
Follow up on AR-debtors to support financial operations.
Maintain confidentiality while handling sensitive information.
Adapt to and learn industry-specific software platforms (e.g., SPLOSE, Employment Hero).

Requirements

Requirements

Strong verbal and written communication skills, with the ability to build rapport quickly.
Previous experience in appointment setting, telemarketing, client success, or administrative support.
Proficiency in Google Suite applications (Gmail, Google Docs, Google Sheets) and CRM software.
Resilience and persistence in handling challenges and objections.
Discretion and professionalism in handling confidential matters.
Passion for contributing to healthcare accessibility initiatives.