Offer summary

Qualifications:

Experience in customer success or account management, preferably in e-commerce or subscription services., Strong understanding of Shopify and subscription models., Excellent communication and interpersonal skills to engage with diverse merchants., Ability to analyze data and develop strategic plans for merchant success..

Key responsabilities:

Assist merchants in launching and optimizing their subscription services on Shopify.

Collaborate with Sales, Product Management, and Support teams to address merchant needs.

Develop and implement strategies to enhance merchant success and satisfaction.

Provide ongoing support and expertise to ensure merchants thrive in their subscription sales.

Job description

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out.

We work with customers that include Liquid I.V., Bulletproof, SmartyPants Vitamins, Bev, Muddy Bites, Fly By Jing, Taika, Immi, MatchaBar, KraveBeauty, Stryx, Glamnetic, Insert Name Here, Doe Lashes, Magic Mind, Remedy Organics, Siete Foods, Huron, & ZOX.

Our team (skio.com/team) brings experience from Shopify, Recharge, Klaviyo, Attentive, Amazon, Facebook, Pinterest, Hulu, Groupon, Thumbtack, & Databricks.

Investors (skio.com/investors) include Y Combinator, Adjacent, Jason Wong, Shaan Puri, Julian Shapiro, Geoff Woo, & Sahil Bloom, as well as founders and executives of companies like Italic, Magic Mind, Immi, Bev, Taika, Smile.io, Okendo, Wonderment, Archive, Parker, Thingtesting, HVMN, & MuteSix.

Your role as a Merchant Success Manager is to help our merchants succeed selling subscriptions on Shopify. You will work with merchants of all sizes and shapes to provide tactical and strategic expertise in launching and prevailing in selling Subscriptions. You will bring your previous experience to help us build Success at Skio and collaborate with Sales, Product Management, and Support teams to understand merchant needs and develop new strategies to further ensure success for our merchants.

Required profile