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Technical Operation Analyst/Support Engineer - IT Operations
Offer summary
Qualifications:
Graduate BE / BTech or MBA / MCA required., Excellent written and oral communication skills are essential., Proficiency in MS Word, Excel, and Google Docs is necessary., Knowledge of PhotoShop is a significant advantage..Key responsabilities:
- Provide tech support for French clients using an in-house ticketing system.
- Assist with client onboarding and account setup processes.
- Transform complex PSD files into PixFirst digital products.
- Maintain operational efficiency and meet support deadlines while interacting directly with clients.
Job description
About PixFirst:
- PixFirst.com is a French startup, founded in 2011 and headquartered in Paris, with the Technology and Operations team based in India, Bangalore.
- We have built a complete digitalised eco-system for school photography.
- PixFirst makes school-photography creative, more revenue generating, professional and hassle-free.
Job Overview :
PixFirst.com is looking for passionate engineers to join us to manage and support European clients.
This is a fully remote position. You can work from anywhere if your internet connection is great.
Roles and responsibilities :
- Tech support for French clients using in-house ticketing system.
- Client on-boarding and account setup
- Complex PSD to PixFirst-digital-product transformation
- You will be working directly under the account managers of our clients.
- Direct interaction with clients via Email and ticketing system will be required
- Maintain operational efficiency and meet support deadlines
- Give product feedback to the dev team to streamline operational processes.
Requirements
Skills required :
- Excellent written and oral communication skills.
- MS Word/ Excel / Google Docs
- Capability to understand and follow any operational process is important.
- Should be able to work well within a team and as an individual contributor
- Knowledge on PhotoShop will be a huge plus
Qualification :
- Graduate BE / BTech
- MBA / MCA
Benefits
Work conditions :
- Full time job
- Package : 3 Lakh per annum
- There will be a probation period of 2 months.
- Fully remote position
- Flexible working hours
- Rapid growth and development
- Performance-driven incentives
Our culture:
- Customers first: PixFirst is a customer-first company, with the focus to create a long term relationship with our clients.
- Quality, Ownership, and Accountability: We are passionate about results and take full ownership of our work. We are performance-oriented and have a drive for excellence. We believe for company growth individual growth is quintessential.
- Collaboration: We encourage collaboration over competition, work in small teams, and believe that teams do better than individuals.
- Growth Mindset: We are adaptable to the changing requirements and needs of a dynamic high-growth company. We encourage each other to take diverse initiatives and develop new competencies.
Salary: 3L per annum
Required profile
Experience
Industry :
Photography
Spoken language(s):
French
Check out the description to know which languages are mandatory. Other Skills
- Teamwork
- Communication