Offer summary

Qualifications:

2+ years of experience in customer support or finance role in a BPO environment., 2+ years of experience in outbound sales, collections, account receivables, or billing., Strong communication and collaboration skills with great negotiation abilities., Advanced English proficiency (90% written and spoken) and flexibility to accommodate different time zones..

Key responsabilities:

Initiate engagement with customers through outbound emails and calls for collections.

Support customers with efficient and timely dispute management and resolution.

Analyze the portfolio and set strategies to ensure sustained aging health.

Collaborate with other departments to solve customer disputes and answer inquiries.

Job description

Job Description

Where you’ll work: Guatemala City, Guatemala

Accounting and Finance at GoTo

The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.

Your Day to Day

As a Customer Payment Support Specialist, you would be working on

Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and calls
Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution
Portfolio Management & Strategy --- You will be responsible for analyzing the portfolio and setting a strategy to ensure sustained aging health—this includes managing a large portfolio with customers such Government, Schools and Hospitals.
Interdepartmental Collaboration --- You will be collaborating with other departments daily to solve customer disputes and answer customer inquiries.

What We’re Looking For

As a Customer Payment Support Specialist your background will look like

2y+ experience in a customer support or finance role in a BPO environment
2y+ experience in fields such outbound sales, collections, account receivables and/or billing
Ability to thrive while managing high transactional volumes.
Self-motivated, resourceful individual who excels at communication and collaboration
Great negotiation skills
Advanced English skills (90% written and spoken)
Flexibility in schedule to accommodate different time zones.

At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career. Learn more.

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