Career Opportunities: Sr Business Systems Analyst MDG (62674)

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst to work directly with Product Development, Design Engineering and Quality departments within Arthrex to build and manage a pipeline of Information Technology projects and enhancements that support PLM Program goals and objectives.  A successful candidate could have experience defining and operating business processes in one of the following areas: Product Management, Design Engineering, Quality and/or Manufacturing.  The position liaises with the technical organization to determine the timing and cost of specific projects.  A successful candidate must be able to analyze and document business process flows from end to end, facilitate improvements, and convert into requirements.  Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™..

Main Objective: 

Responsible for driving process improvements engaging business and IT, as well as analyzing, configuring,  integrating, and/or implementing,  the tools, processes, and applications used to govern the organization’s master data, primarily in SAP.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions to improve data quality.
• Assess change requests, perform impact analyses, and drive improvements to support consistency of global data maintenance processes.
• Administer data maintenance platforms user licenses, end-user script and project development globally.
• Collaboration: Coordinate across different time zones, conduct meetings outside normal working hours to ensure alignment on priorities and deliverables.
• Development: Implement solutions, including coding, configuration, and automation and integration where applicable.
• Testing & Validation: Conduct rigorous testing, including unit, integration, and user acceptance testing, to ensure functionality and performance.
• Final Resolution & Deployment: Addressing any outstanding issues, deploying solutions to production, and ensuring a smooth transition for end users.
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Under management direction, may participate as SME for audits.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks. 
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Additional Duties & Responsibilities 
• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Create and maintain application operational and instructional documentation, as necessary. 
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Plan, create, and execute manual test cases.
• Run automated test scripts.
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams. 
• Provide technical training assistance for users, applications programming team, and other staff.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Identify opportunities to innovate and differentiate Arthrex from its competition.
• Manage projects with cross functional teams and of global scope.
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

Specialized Skills:

• Experience with SAP required.
• Experience with Precisely Automate Studio required.
• Excellent communication skills and customer service orientation.
• Experience working as a Product Owner in a DevOp structured environment.
• Business analysis certification (e.g. CBAP) is a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus.
• Experience with PTC Products (Windchill, Codebeamer, Thingworx) a plus.

Education/Experience:

• Bachelor’s degree required 
• 5 + years of relevant work experience required

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.