Offer summary

Qualifications:

High School Diploma or equivalent required., Strong oral and written communication skills., Proficiency in data entry and use of multiple PC applications., At least 1 year of Medical Office experience..

Key responsabilities:

Respond to customer inquiries for information and assistance.

Schedule telephonic appointments and conduct outreach calls.

Ensure compliance with HIPAA regulations and Evernorth guidelines.

Provide professional interaction with both internal and external customers.

Job description

Customer Service Rep Associate - Evernorth - Work at home Dalton GA

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually.

Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are

Qualifications for this role are:

At least a High School Diploma or equivalent required.
Strong oral & written communication skills.
Being able to sit or work in a dedicated work space for your entire work shift.
Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
Evernorth systems and Epic EMR knowledge a plus.
At least 1 or more years Medical Office experience.
Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
Ability to succeed within a team environment.
Telephonic appointment scheduling and outreach calls in support of the Healthy Life Centers.
Professional interaction with customers both internal and
external.
Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.
Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.

Bonus Points for:

Passionate about going above and beyond
Independent worker and self-starter
Customer-centric Focus
Dynamic personality
Bilingual English/Spanish

This position is work from home position but must live in Northwest Georgia.

The hours for this role are Monday – Friday 9:00 am – 6 pm est.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Required profile