Polish Speaking Customer Support for Online Bookstore Department
Offer summary
Qualifications:
Fluency in Polish (written and spoken) is essential., Strong enthusiasm for books and literature., Excellent communication and interpersonal skills., Ability to work effectively in a remote environment with strong organizational skills..Key responsabilities:
- Provide exceptional customer support to Polish-speaking clients via phone, email, and chat.
- Assist customers with inquiries about our bookstore, including product information, orders, and returns.
- Accurately document customer interactions in our CRM system.
- Collaborate with the team to meet service goals and enhance customer satisfaction.
Job description
📚 Join Our Literary Community! Patrique Mercier Recruitment ES is excited to announce a fantastic opportunity for a Polish Speaking Customer Support representative for our Online Bookstore Department. If you are fluent in Polish and have a love for books and reading, this role is perfect for you!
In this engaging position, you will assist Polish-speaking customers with their inquiries related to our extensive online bookstore, ensuring they receive the support and information needed to enhance their shopping experience. This is a great chance to combine your passion for literature with a rewarding customer support role. If you're ready to help book lovers find their next great read, we want to hear from you!
Your Responsibilities
- Provide exceptional customer support to Polish-speaking clients via phone, email, and chat.
- Assist customers with inquiries about our bookstore, including product information, orders, and returns.
- Accurately document customer interactions in our CRM system.
- Collaborate with the team to meet service goals and enhance customer satisfaction.
- Engage in ongoing training to stay updated on our book offerings and industry trends.
Requirements
- Fluency in Polish (written and spoken) is essential. Your nationality and native language should be clearly stated in your Cover Letter and/or C.V.
- A strong enthusiasm for books and literature.
- Previous experience in customer support is advantageous but not mandatory.
- Excellent communication and interpersonal skills.
- A team player who is proactive and positive.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a remote environment with strong organizational skills.
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Problem Solving
- Communication
- Social Skills
- Teamwork
- Organizational Skills
- Analytical Skills
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