Offer summary

Qualifications:

Excellent written and verbal communication skills., Strong attention to detail., Ability to work with a sense of urgency., Experience with data verification..

Key responsabilities:

Handle customer complaints and provide appropriate solutions within established time limits.

Communicate with customers through various channels to address inquiries and issues.

Develop in-depth knowledge of the company's products to accurately answer customer questions.

Respond promptly to customer inquiries while maintaining a high standard of support.

Job description

COMPANY NAME: STAFFVIRTUAL

ABOUT THE CLIENT: Our client is a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, they strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
Communicate with customers through various channels to address inquiries and issues.
Develop in-depth knowledge of the company's products to answer customer questions accurately.
Respond promptly to customer inquiries, maintaining a high standard of customer support.

QUALIFICATIONS: