Offer summary

Qualifications:

Minimum 5 years of experience in Australian mortgage customer service or loan administration roles., Excellent verbal and written communication skills., Strong attention to detail and highly process-driven., Proficiency in CRM systems and Microsoft Office Suite..

Key responsabilities:

Prepare, review, and lodge loan applications with various lenders.

Track loan progress and communicate updates to clients and lenders.

Conduct quality reviews of submitted files and maintain internal business systems.

Attend meetings to provide updates on loan statuses and assist with marketing activities.

Job description

This is a remote position.

Job Overview

We are currently seeking an AU Mortgage Customer Service Coordinator to support the Head Broker and Broker Team in managing loan applications from lodgment through to settlement. As the Mortgage Customer Service Coordinator, you will be responsible for end-to-end support of mortgage applications, including preparation, lodgment, follow-up, and communication with clients and lenders. You will play a vital role in ensuring a smooth loan process, keeping internal systems up to date, and contributing to client satisfaction and operational success. This is a great opportunity to be part of a high-performing, fast-paced environment where your attention to detail, communication skills, and problem-solving mindset will be highly valued.

Job Description

As a Mortgage Customer Service Coordinator, you will be responsible in:

Loan Preparation & Lodgment:

Prepare, review, and lodge loan applications with various lenders.
Ensure accuracy and completeness of all supporting documentation.

Application Follow-Up & Communication:

Track loan progress from lodgment to approval and settlement.
Liaise with lenders, clients, and brokers to provide timely updates and address queries.

Quality Control & Reporting:

Conduct quality reviews of submitted files and proactively identify areas for improvement.
Maintain and update internal business systems, CRM records, and reports.

Team Collaboration:

Attend meetings with management and provide updates on loan statuses and process enhancements.
Assist with business marketing, prospecting activities, and general office duties as required.

Requirements

Minimum 5 years of relevant experience in Australian Mortgage customer service or loan administration roles.
Experience working for an Australian Client/Business is required.
Excellent verbal and written communication skills.
Strong attention to detail and highly process-driven .
Ability to thrive in a high-pressure, high-volume environment .
Strong data entry and computer literacy skills .
Highly organized, punctual , and comfortable multitasking.
Proactive and adaptable with a “find a way” attitude and team spirit.
Proficiency in CRM systems , Microsoft Office Suite , Google Workspace , and Kanban boards .
Familiarity with myCRM (LMG) is strongly preferred.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.