Mortgage Loan Officer - Castle Rock

Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our organization. We want you to feel comfortable being YOU.

All of our team members are working towards the same purpose - to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both in the eyes of our employees and the members that we serve. We can't wait to see how you will contribute to this purpose, positively and intentionally, by impacting our members’ lives through personal attention, financial education, community engagement and much more. This is true regardless of your role, as we are all member-facing. Founded by schoolteachers in 1934, we are a learning organization at our core and embed a growth mindset in our employees so that we all prosper!

What is the role?

The Member Direct Mortgage Loan Officer is responsible for assisting members and potential members through the mortgage loan application process, counseling applicants and working with operations staff throughout the process.  A primary focus is on developing leads generated by WCU current member base and other referral lead sources given by WCU while managing current member referrals as well.  Member Direct MLO’s will work in conjunction with their Contact Center and Consumer Lending Call center partners to provide superior service to our members. The role is responsible to be staffed and available in call queue as well as outbound dialing to generate new business with leads given by Westerra, conducting sales related activities to meet loan volume origination goals.

What will be expected of me?

• Work in conjunction with your contact center partners to provide superior service to our members assisting them with their mortgage needs
• Develop and build relationships with existing and new borrowers to gain referrals and applications
• Outbound calling from lead sources provided by Westerra
• Promote Westerra’ s portfolio and secondary market mortgage products,  
• Utilize established tools and processes to manage new leads received from Westerra or other referral partners to ensure highest level of conversion to new applications
• Conduct a thorough and detailed interview with members and potential new members to identify their financial needs and advise members on products for consideration.  
• Maintain detailed knowledge of agency guidelines and Westerra loan programs.
• Evaluate and structure first and closed end second mortgage applications.
• Initiate and guide members timely through a detailed and comprehensive loan application process Loan Operating System (LOS) according to established department policies, processes and procedures. 
• Analyze credit profile, run initial automated underwriting engine (DU), follow findings and/or company product guidelines.
• Obtain and review all initial documentation for completeness, accuracy and adherence to the Credit Union’s quality standards for due diligence and data integrity.
• Ensure all appropriate disclosures and required documents are issued within the required timeframes to meet compliance standards including but not limited to TRID, HMDA, RESPA, Reg Z, Reg B, ECOA, and/or the Credit Union’s lending policies.
• Communicate in a continuous and timely manner with all parties involved in the transaction (internal and external) to ensure clarity, according to Westerra’s established service standards.  
• Properly document all communications in the LOS.
• Maintain a high level of confidentiality.  
• Production requirements are a minimum of 3-month rolling average of $2,000,000 a month in closed first/second mortgage loans after the first six (6) months of employment.
• Continue education, compliance courses and training as needed for company, state, federal and investor requirements and guidelines to keep current on all mortgage products, procedures and guidelines.
• Complete monthly and weekly required reports as determined by the department.
• Provide support to peers and operations partners as needed within the team.
• Participate in a weekly file review with processing to proactively resolve issues as a team as they arise.
• Other duties as assigned.

What am I bringing?

Experience/Education:

• 2-4 years of Mortgage relevant work experience
• Minimum two years mortgage lending experience
• NMLS Registration

Skills and Abilities:

• Demonstrated sales and marketing ability  
• Excellent oral and written communication skills  
• Ability to interact well with others in a positive manner
• Strong Computer skills including a Loan Operating System (preferred Mortgage Cadence) Microsoft Office applications
• Desktop Underwriter
• 10 key, HP or Financial Calculator
• Ability to Learn and demonstrate that learning on the job
• Detail oriented with strong organizational and time management skills
• Must maintain high-level of confidentiality
• Can be accountable for managing projects/processes, working independently with limited supervision
• Acts autonomously on most decisions.  Requires guidance on more complex judgments.
• Advanced understanding of the business line and a growing understanding of the overall organization and competitive environment.
• Able to handle problems that are difficult and sometimes complex
• Ability to influence timelines, expectations, and proactively negotiate within department

What is the work environment like, and are there physical requirements for this role?

• Remote with little to no external field work

Salary: Commission with competitive incentives.

What are some of our benefit offerings? 

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year 
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• Partial paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Home office reimbursement for hybrid/remote roles
• Individualized learning and development programs