Account Manager GME

Account Manager, Global Medical Education

Do you enjoy building successful customer relationships?

Would you like to deliver a sales strategy that drives growth?

About the Team

Elsevier is the world's leading provider of medical information, delivering over 25% of the world’s clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction – optimizing care delivery, the patient experience, and financial outcomes.

About the Role

As an Account Manager within the Global Medical Education division of Elsevier, you will partner with your assigned Osmosis and Complete Anatomy accounts, as well as cross-functional partners, to engage with key purchasing stakeholders. Your primary goal will be to facilitate excellent customer support and provide value-added services to ensure high retention and renewal rates of our GME renewals.

In this role, you will manage high-touch US accounts, collaborating closely with Academic Success Manager and Account Executive partners to ensure smooth and timely renewal. Collaborating with internal stakeholders, you will ensure a seamless experience for your assigned accounts. Your efforts will be crucial in driving the success of our GME renewals, fostering strong client relationships, and identifying opportunities for growth within your assigned accounts

Responsibilities

• Ensuring 100% renewal retention and contribute to portfolio growth and expansion.
• Providing exceptional customer support and value-added services to maintain high retention and renewal rates as primary renewal and contracting point of contact for B2B partners in North America.
• Managing tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention for designated accounts.
• Proactively communicating with all B2B partnerships ahead of renewal processing to ensure increased and clear communication.
• Exercising independent judgment with minimal supervision to develop strategies focused on customer retention, risk mitigation, and renewal maintenance and growth, with a keen eye on time management and renewal deadlines.
• Achieving and increasing renewal revenue targets per account by creating demand for Elsevier’s products.
• Collaborating with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address any issues that arise.
• Developing and implementing strategies to mitigate issues and improve overall client experience.
• Collaborating with all internal stakeholders (e.g., legal, sales operations, finance, credit control, commercial and product) and cross-functional teams in support of customer satisfaction.
• Developing and maintaining a proficient level of knowledge on commercially available Elsevier products.

Requirements

• Have a minimum 2+ years of successful Account Management and/or Sales experience with a proven track record
• Experience selling a technology-based product to health professions/medical school partners preferred.
• Experience in field Sales/Account Management, cold calling, or inside account management experience with a proven track record
• Have adept skills with a CRM/SalesForce.com + Microsoft Back-Office systems (Excel, Word, PowerPoint, Outlook, Teams)
• Able to think strategically and possess leadership skills
• Able to thrive in a fast-paced, deadline-driven environment
• Are detail oriented, a logical thinker, and a good listener
• Enjoy collaborating with teams to learn, share knowledge, design a strategy to solve problems and implement solutions
• Are Self-motivated with a keen desire to learn, improve industry knowledge, and share insights with customers
• · Have a natural ability to build and maintain relationships with stakeholders and customers across the organization
• Able to use analytical skills to recognize potential sales obstacles and recommend solutions
• Are highly organized, with strong attention to detail and follow-through
• Have excellent presentation, communication, organizational, and analytical skills, and a customer-focused mindset.
• Able to travel overnight, generally up to 25% of the time or based upon the needs of the business and our customers.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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