Senior Experience Designer

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:
The Senior Experience Designer is responsible for designing and building world class websites, desktop, and mobile applications as we continue our journey to become America’s retirement company. This position will work with our UX design team and our business partners to implement strategies and interactions that will improve the performance, usability, and effectiveness of our customer-facing interfaces.

Profile Description:

• Work with business partners to implement strategies and interactions that will improve the performance, usability, and effectives of our customer-facing interfaces.

• Lead initiatives with other user experience services designers, researchers, and/or external vendors to constantly refine our process, methods, and best-practices.

• Create wireframes, mockups, prototypes, and detailed design specifications that describe the user experience to stakeholders and direct development activities from inception to implementation.

• Follow user-centered design principles to produce high-quality designs that cater to today’s users and their expectations.

• Understand and contribute to business objectives and user research to help set direction for digital properties.

• Effectively use research and business feedback to iteratively refine, and evolve design solutions.

• Understand different form factors (smartphone, tablet, desktop) and how to appropriately design using both responsive and fluid design principles.

• Ensure everything we produce is in line with our brand standards and get the necessary approvals for extending our design patterns.

• Understand how and when to recommend the use of prototyping and usability testing to build confidence around concept building.

• Ensure the correct leveraging of our brand and digital design assets as well as contributing to for new concepts.

• Understand the needs of our users and business partners to help deploy a strategic vision that will enable Voya to grow.

• Balance multiple work streams and requests and apply design skills to deliver world class experiences to our users.

• Be an advocate for the end user and an ambassador for the Voya brand.

Knowledge & Experience:

• 3+ years of experience as a UX designer for consumer facing applications or websites demonstrating expertise in digital projects.

• Bachelor-s degree in interaction design, industrial design, human factors, graphic design, human-computer interaction (HCI), or equivalent professional experience.

• Excellent presentation and communication skills.

• Ability to work quickly and efficiently without sacrificing a consistently high level of attention to detail on multiple efforts.

• High levels of experience working with agile methods and teams

• Usability accreditation with facilitation and reporting skill sets preferred.

• Health Plan or Benefits Administration experience is preferred

SOFTWARE AND APPLICATIONS

• Figma – Wireframe, design specifications, and simple prototypes

• Adobe Creative Suite – Design mockups and comps

• Jira

• Confluence

• Microsoft Office – Executive presentations

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.