Director of Training Support

This is a Remote Role 

The Director of Training Support is a key leader in shaping and executing AAPC’s training programs. In this role, you will oversee all aspects of the Education & Training Academic Support programs to ensure that deliverables are performed in an organized and professional manner. You will work with others to provide strategic direction and ensure that training programs align with organizational goals. Strong leadership and organizational development skills, management experience, and the ability to foster collaboration across departments are essential to success in this position.
Special Note: This position has flexibility to work remotely from a home office.

Responsibilities:

• Assist in the development and implementation of academic training programs
  • Oversee the education and academic training support team to include education support specialists, teaching assistants (TAs), tutors, etc.
  • Abstract and synthesize large volumes of data (e.g., student performance, attendance, engagement, SLAs, etc.) to draw conclusions and report findings
  • Identify and troubleshoot operational issues, quickly resolving challenges and minimizing disruptions to production
  • Evaluate the effectiveness of training programs and make necessary recommendations to improve outcomes
  • Support knowledge management activities to allow for reuse of training resources where possible
• Assist with oversight of training delivery via multiple platforms
  • Collaborate with department heads to align training programs with organizational goals
  • Analyze existing operational processes, identify areas for improvement, and implement changes to streamline operations and reduce redundancies
  • Regularly report on training progress, outcomes, and areas for improvement to senior leadership
  • Implement coaching sessions and mentorship programs to establish a culture of continuous learning for students, faculty, staff, and manager

• Bachelor's degree or relevant experience
• 5 years of management experience required; training/education or operations experience in developing/supporting training for adult learners preferred

• AAPC certification preferred, but not required

• Ability to effectively lead teams to achieve operational goals
• Strong data analysis capabilities to identify trends, interpret data, and help cultivate informed decisions
• Proven ability to manage multiple projects simultaneously, meeting deadlines and delivering results
• Excellent written and verbal communication skills to clearly convey information to internal and external stakeholders

• Competitive compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• On-Site Exercise Room
• Company provided lunch

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.