Technical Lead (Microservices, Node.js)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson Voice is a state-of-the-art, born-in-the-cloud SaaS offering. Our Cloud platform is a multi-tenanted solution hosted on GCP using a modern technology stack. Most of our cloud software is deployed as microservices written in Node.JS on top of a NoSQL DB stack (MongoDB, Firebase, ElasticSearch). Our telephony connector layer is a mixture of ASP/.Net and Java code.

The customer facing app is written in TypeScript using the modern Angular framework. It is deployed in several different contexts including as a Chrome extension, Electron desktop applications for both Windows and Mac, and embedded in a number of CRMs (including Salesforce) in an iFrame.

Responsibilities:

• Lead scrum teams of software development engineers and perform hands-on development work
• Design and develop high-volume, low-latency, enterprise scale applications for mission-critical systems and delivering high-availability and performance
• Manage the projects by running daily scrum, perform the task assignment, tracking, impediment removal and enforcing the definition of done.
• Own the feature timelines by working closely with developers and deliver as committed to the stakeholders.
• Take the responsibility for creating and consolidating project timelines with risks, and communicating overall program health in a periodic manner
• Coordinate product deployments and releases management cycles, working with the field, CSMs, account teams and brands in all 3 regions (EMEA, NA and APAC)
• Track service levels (SLA) and schedule adherence, and ensure the individual teams meet and exceed their performance targets.
• Work together with cross regional teams in the US and Europe to coordinate and deliver engineering products.

Requirements:

• 6+ years of  industry experience building successful large scale production software systems
• At least 2+ years of experience as Scrum master/Project manager, owning end to end delivery of software products by defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new features sets
• Experience in development of Microservices, RESTful API, backend systems
• Experience writing code with TypeScript, Javascript, Node.js or equivalent frameworks.
• Experience building applications using NoSQL databases like MongoDB.
• Code repository and deployment pipelines - GIT, Docker and Kubernetes
• Strong communication, writing, and organizational skills
• Graduate degree in Computer Science, Statistics, or another quantitative field.

You should be an expert in:

• Agile methodologies like Scrum and General project management - MUST
• Backend Web Frameworks -  NodeJS (5 years) - MUST
• Experience building interactive UI with Angular/Vue - MUST
• Experience with Git - MUST
• Experience with Kubernetes - MUST
• Experience in AWS/GCP or an equivalent cloud solution - MUST

Minimum Qualifications :

• Bachelor's degree in Computer Science or a related field
• Certified Scrum Master or PMP - Preferred

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Equal opportunity employer

Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com