Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and interpersonal skills., Excellent problem-solving and analytical abilities., Familiarity with e-commerce and online marketplace platforms is a plus..

Key responsabilities:

Provide exceptional customer support in German for inquiries related to the online marketplace.

Assist customers with order tracking, product information, and payment queries.

Troubleshoot and resolve issues efficiently and effectively.

Document customer interactions and manage records accurately.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting entry-level opportunity for a German Speaking Customer Support representative in the online marketplace platform department located in sunny Greece!

If you are enthusiastic about e-commerce and dedicated to providing excellent customer service, we want to hear from you!

In this role, you will assist German-speaking customers with inquiries related to the online marketplace, including product questions, order issues, and payment support. Your problem-solving skills and customer-focused approach will be crucial in ensuring a smooth and positive experience for users on the platform.

Join our client's team and be part of a fast-paced environment where innovation and customer satisfaction are at the forefront. Embrace the chance to work with a diverse group of professionals committed to creating an outstanding online shopping experience!

Responsibilities

Provide exceptional customer support in German for inquiries related to the online marketplace
Assist customers with order tracking, product information, and payment queries
Troubleshoot and resolve issues efficiently and effectively
Document customer interactions and manage records accurately
Collaborate with other departments to escalate and resolve complex issues
Stay informed about platform updates, promotions, and policies

Requirements

Fluency in German and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills
Excellent problem-solving and analytical abilities
Detail-oriented and able to manage multiple tasks simultaneously
Familiarity with e-commerce and online marketplace platforms is a plus
Positive attitude, team-oriented mindset, and a passion for customer service
Adaptable to a dynamic work environment

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile