Offer summary

Qualifications:

Fluent in German and very good knowledge of English., Strong communication and problem-solving skills., Experience in content moderation, social media, or customer support is a plus., Ability to work independently and attention to detail..

Key responsabilities:

Review and categorize social media content according to guidelines.

Ensure user-uploaded information complies with client policies.

Assist customers through chat, email, or phone as needed.

Identify workflow inefficiencies and propose solutions.

Job description

Are you ready for a new challenge and are passionate about everything online, with an eye for details? Become a member of our strong and growing social media team in Athens, Greece!

Read more and apply with or without a CV!

Tasks:

Review and categorize social media content based on specific guidelines.
Ensure that all information uploaded by users follow the guidelines based on client’s policies.
Make well balanced decisions to be an effective advocate for the online community.
Ensure high quality and safe experiences for both people and businesses.
Apply a content policy to digital content and execute handling procedures with consistency.
Assist customers via chat, email or phone (depending on the project).
Identify inefficiencies in workflows and suggest solutions.
Follow company and client procedures and guidelines.

Your profile:

Excellent verbal and written skills in German
Very good English knowledge
Exceptional communication and soft skills, as well as problem-solving skills
Ability to use Windows Operating Systems, internet applications and MS Office
Solid team, and collaboration skills, work independently with limited supervision
Attention to detail and ability to distinguish self-beliefs from moderated content and policies
Be positive and proactive and have a desire for applying continuous improvement processes
Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage
An EU passport is required

What we offer:

🛫 Relocation package (A paid flight ticket + 2 weeks hotel accommodation, help with documents and accommodation)

💳 Competitive monthly salary

💲Bonuses equivalent to 2 extra salary per year (Christmas bonus 1 full monthly salary + Greek Easter bonus 1/2 monthly salary + Vacation bonus 1/2 monthly salary in August)

👨🏻‍⚕️ Health insurance

📖 Paid trainings with certified instructors

↗️ Great opportunities within the company

🎁 Discounts and other benefits

📘 Free Greek class

Apply with or without CV via the button below!