Offer summary

Qualifications:

Proven experience in operations, studio coordination, or customer service., Strong background in social media marketing and engagement., Demonstrated success in lead generation and client outreach., Detail-oriented and organized with excellent communication skills..

Key responsabilities:

Manage studio listings on booking platforms and ensure they are optimized.

Respond to client inquiries promptly and ensure a welcoming experience.

Execute outreach strategies to connect with potential clients and track leads.

Monitor studio usage metrics and support client follow-up post-recording.

Job description

This is a remote position.

4 hrs/day, 20 hrs/week

Monday to Friday, Flexible during client business hours, 8 AM – 2 PM Oakland, CA time

About Us:

The Business is a growing creative hub for podcasters, content creators, and now, audiobook authors. We offer a professional, turnkey recording space for podcasts and audiobooks, fully equipped with industry-standard gear. Our mission is to support storytellers of all kinds with a streamlined, welcoming, and fully supported recording experience.

Role Overview:

We’re seeking a highly organized, self-managed Operations & Outreach Manager to lead our studio’s daily operations, client acquisition, and digital presence. This person will manage the studio’s listings across booking platforms, maintain customer satisfaction, promote our services—including podcast and audiobook recording—and continuously find ways to grow and optimize the business.

Responsibilities

Platform & Studio Management

Register and manage listings on platforms like Peerspace and other studio rental directories
Ensure all listings are optimized with accurate descriptions, competitive pricing, and high-quality visuals
Oversee day-to-day space readiness and implement efficient workflows for studio use

Social Media & Marketing

Respond to booking inquiries and questions within 1–2 hours
Ensure a seamless and welcoming experience for all clients
Gather client feedback and implement improvements to enhance satisfaction and encourage repeat bookings
Assist clients with basic file delivery or follow-up after their session

Client Outreach & Lead Generation

Execute outreach strategies to connect with podcasters, content creators, and authors
Build and nurture relationships within the podcasting and audiobook community
Create targeted outreach campaigns to attract new clients, with daily lead follow-up and tracking
Track outreach efforts in a CRM (e.g., Notion, Airtable, HubSpot) or organized spreadsheet

Daily Workflow:

Respond to all inquiries within 1–2 hours
Post and engage on social media platforms daily
Reach out to 5–10 new potential clients per day
Update platform listings and monitor analytics
Track leads, conversions, and studio usage metrics weekly
Support smooth client handoff and follow-up post-recording

Requirements

Required Qualifications:

Proven experience in operations, studio coordination, or customer service
Strong background in social media marketing and engagement
Demonstrated success in lead generation and client outreach
Detail-oriented and organized, with excellent communication skills
Self-starter who can work independently and proactively suggest improvements
Comfortable working in a fast-paced, evolving environment

Operational Skills We’re Looking For:

Strong time management and task prioritization skills
Familiarity with scheduling tools and calendar coordination
Basic troubleshooting skills to assist clients using studio gear (no engineering needed) and performance reporting
Comfortable with CRM tools or spreadsheet tracking for client interactions
Able to identify and recommend new platforms or communities to promote services
Organized in managing digital files, session notes, and simple invoice support
Able to build and improve workflows, documentation, and internal processes

Bonus Points For:

Experience in podcasting, audiobook production, or creative media industries
Familiarity with platforms like Peerspace, Splacer, Giggster, etc.
Proficiency in tools like Canva, Notion, Google Workspace, and social scheduling apps
Experience growing a service-based business or managing client pipelines