Salesforce Business Analyst (Evergreen)

Job Title: Salesforce Business Analyst 

Location: Virtual

Other Consideration: U.S. Citizen (required)

We are seeking highly skilled Salesforce Business Analysts to join our dynamic TALENT BENCH. The Salesforce Business Analyst will work closely with business stakeholders to gather and document business requirements, define system requirements, and ensure successful Salesforce CRM solutions that align with the customer’s goals. The ideal candidate will have deep expertise in requirements and business analysis to design scalable solutions ensuring optimal use of no code & low code solutions. 

Key Responsibilities: 

• Gather and document detailed business requirements from stakeholders and convert them into functional specifications. 

• Collaborate with cross-functional teams to define project scope, timelines, and deliverables. 

• Provide subject matter expertise on Salesforce best practices and configure the system to meet business requirements. 

• Perform detailed analysis of business processes and identify opportunities for process improvement within Salesforce. 

• Create and manage user stories, acceptance criteria, and test cases. 

• Configure and manage Salesforce objects, workflows, process builder, and reports. 

• Continuously monitor system performance and manage burndown of issues 

• Provide post-implementation support and resolve any issues or enhancements as needed. 

Required Qualifications: 

• 5+ years of Salesforce experience as a Business Analyst with a focus on Salesforce. 

• Strong understanding of Salesforce Sales Cloud, Service Cloud, and related technologies. 

• Certified Advanced Administrator & Sales Cloud Consultant certifications required within 12 months of hire 

• Bachelor's degree in Information Technology, Business or a related field (or equivalent experience). 

Skills & Expertise: 

• Salesforce Certified Administrator and Salesforce Business Analyst certification 

• Proven experience as a Salesforce Business Analyst with hands-on experience in Salesforce configuration, implementation, and optimization. 

• Strong understanding of Salesforce functionality, modules, and features. 

• Experience in gathering and analyzing business requirements and translating them into technical solutions. 

• Strong communication skills and the ability to work closely with stakeholders across departments. 

• Experience with Agile methodology and project management tools such as JIRA. 

• Strong experience in creating detailed reports, dashboards and data analysis within Salesforce. 

Preferred Qualifications: 

• Knowledge of integration tools and techniques within the Salesforce ecosystem (e.g., MuleSoft, Data Loader). 

•  Knowledge of Experience Cloud & Agentforce 

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and PTO.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT.

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Quantum Management ’s employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT.

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura Management Consulting, LLC (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.