Customer Implementation & Adoption Specialist

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

The Customer Implementation & Adoption Specialist works to bridge the gap between DTN's customer technology implementation and business value realization, ultimately contributing to customer success and long-term retention.

The role requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills. The Customer Implementation & Adoption Specialist works with customers and DTN teams to ensure successful technical migrations and organizational adoption.

The Customer Implementation and Adoption Specialist supports the discovery and deployment of services designed to drive successful implementation and adoption of services at DTN customers.

What You will be Responsible for:

Implementation

• Executes implementation and adoption strategies tailored to customer implementation and adoption needs and objectives.

• Supports the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials.

Customer Engagement

• Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans.

• Assist in developing project plans and RACIs for customer specific implementation and adoption proposals.

• Lead customer meetings, daily stand-ups, and status updates.

• Identify and resolve issues that arise during implementation, integration and adoption workstreams.

Change Management

• Lead change management plans designed to minimize disruption and maximize user acceptance at the customer.

Training

• Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved.

Team Leadership & Cross-functional Collaboration

• Collaborate with Sales, Product, and Support teams to ensure cohesive customer experience.

• Act as a liaison between customers and DTN teams to address concerns and escalate issues.

What you will Bring to the Role:

• Experience in service development, customer success, or a related role within the SaaS industry.

• Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies.

• Excellent communication and interpersonal skills, adept at building relationships across teams and stakeholders.

• Proven project management experience, with the ability to drive initiatives from concept to execution.

• Collaborative mindset, comfortable working with cross-functional teams to achieve business objectives.

• Proficiency in service design and project management tools, ensuring efficiency and effectiveness in execution.

• Strong problem-solving abilities, with a proactive approach to overcoming challenges.

• Customer-centric mindset, passionate about delivering value and enhancing the customer experience.

• Experience in managing and executing customer implementation and adoption plans with customers in a SaaS environment.

• Familiarity with adoption frameworks and methodologies.

• Certification in project management (e.g., PMP, PRINCE2).

What you can Expect from DTN:

• Competitive Salary

• Unlimited PTO

• Flexible working hours

• Remote work model (position dependent)

• Competitive Medical, Dental and Vision Insurance Plans

• 6% 401K matching

• Unlimited access to 13k+ courses via learning platform to support employee career advancement

• Employee Assistance Program (EAP)

Applications for this position will be accepted until April 11th. Interested candidates are encouraged to submit their applications before the specified deadline.

The targeted hiring base pay range for this position is between $56,250 and $75,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world. 

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis. 

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN – apply today to find out more! 

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled