Offer summary

Qualifications:

Associate’s degree in Health Information Technology or a related field required., 2+ years of experience in healthcare informatics and site integration preferred., Experience with Palo Alto Networks, Cisco Meraki, and/or Juniper Networks is essential., Strong interpersonal skills and proficiency in Microsoft 365 and Windows software are required..

Key responsabilities:

Design and deploy infrastructure solutions for new sites and during mergers and acquisitions.

Provide technical support and manage End User Computing equipment throughout the integration process.

Ensure smooth data flow and functionality during IT integrations of various systems and applications.

Communicate effectively with customers to ensure satisfaction and understanding of next steps.

Job description

Overview

Central/Eastern time zone***

We are a fast-growing company and there are many opportunities to contribute to the success of the IT team. In this role you will provide seamless customer service support to end users within the organization but not limited to the duties and responsibilities below. Primary responsibilities are New Build and M&A IT integrations/customer care throughout the integration lifecycle. You will be part of an IT department that supports a portfolio of companies including Unified Women’s Healthcare, CCRM, Gennev and Lucina. The IT Integrations Specialist reports directly to the Network Services Manager.

Responsibilities

Design infrastructure solutions for new sites being deployed and existing businesses through mergers and acquisitions. Work with Cisco Meraki, Palo Alto Networks, and Juniper for network hardware and Microsoft for O365 migrations, SharePoint management, and overall M365 tenant services.
Deployment of networks including hardware deployment, circuit turn ups, and overall network services delivery for new locations and newly acquired locations.
Participate in end-to-end IT integrations of various systems and applications, ensuring smooth data flow and seamless functionality.
Work with vendors through the Integration lifecycle related to new builds or mergers and acquisitions to ensure successful go-live activities on assigned dates.
Provide superb technical system and user support by responding to email, and personal requests for technical support throughout the clinical or laboratory integration process.
Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware, credit card machines and scanners, and other peripherals).
Resolve computer hardware and software related issues through in-depth troubleshooting and technical assistance.
Own issue resolution from start to finish by monitoring unresolved issues and requests throughout the integration lifecycle.
Communicate clearly with each customer to ensure their understanding of next steps.
Ensure that every customer is highly satisfied with the support received throughout integration phases.
Some off-hours availability will be necessary to respond to system outages, perform system upgrades/maintenance, etc.
Work through assigned project tasks with internal IT teams related to clinical build outs and discovery phases.
Travel as needed to newly- acquired sites for discovery and go-live initiatives.
Seeks opportunities for additional responsibilities and growth within organization. Shows initiative and enthusiasm in suggesting and implementing new concepts and/or ideas for improvement.
These areas include integration phase design and implementation, IT Support and troubleshooting, project management, system design and implementation.
Other duties as assigned.

Qualifications

Associate’s degree in Health Information Technology or similar field required.
2+ years of experience in healthcare informatics required.
2-3+ years of experience working with Palo Alto Networks, Cisco Meraki, and/or Juniper Networks required.
2-3+ years of Microsoft 365 experience preferred.
5+ years of experience in Desktop Support or Customer Service, preferred.
2+ years of site integration experience preferred.
Merger & acquisition project management experience preferred.
Network+, CCNA or PCNSA/PCNSE, MCSE, Microsoft 365 Certified: Teamwork Administrator Associate certifications are all a plus.
Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook, Teams, SharePoint - Intermediate to Advanced skills) required.
Strong interpersonal skills and the ability to work both independently and as part of a team are required.

Required profile