Customer Success Manager - Southeast (NC, GA, FL) at eSpark Learning

Customer Success Manager
Location: Central U.S. - Fully Remote

About eSpark Learning

At eSpark Learning, we're on a mission to reimagine education in a student-centered way, making high-quality learning accessible to all students, regardless of background or circumstance. We have the utmost respect for the job that elementary teachers do day in and day out, and we want to be their most valued tool for differentiated instruction and driving engagement in their classrooms. We have over a million students on our platform and paying customers in the form of schools and districts in all 50 states.

We’re using AI to personalize education for every student. We’re not just leveling lessons to a student’s ability; we’re customizing the lesson content itself around the student's background and interests. In the last 12 months we've shipped several new AI-driven features, and we recently shipped AI-based tutors for phonics and writing.

Our remote culture is deeply rooted in a collegial, collaborative atmosphere. We prize scrappiness, resourcefulness, and a genuine passion for our mission. If you're looking to make a substantial impact in the world of educational technology, we'd love to welcome you aboard.

The Role

As a Customer Success Manager for the Southeastern U.S., you will report into the Director, Customer Success and work closely with the Customer Success, Sales, and Professional Learning teams.

We are seeking a Customer Success Manager to maximize the lifetime value of school and district partnerships by supporting teachers and administrators to achieve successful, high-fidelity implementations of eSpark. You’ll focus on ensuring customer satisfaction, retention, and growth for a portfolio of partners in the Central U.S. territory. This includes building strong relationships, driving renewals, identifying expansion opportunities, and ensuring eSpark is aligned with each partner’s goals and priorities.

Core Responsibilities

• Develop a proficiency in eSpark's products and effectively demonstrate their value.
• Drive partner success by fostering healthy implementations and minimizing attrition.
• Proactively communicate with partners to set goals, track progress, and highlight eSpark’s impact.
• Identify at-risk customers and provide timely support or escalate as needed.
• Manage partner data in Salesforce to maintain an accurate and up-to-date pipeline.
• Own renewals and expansions: understand budget cycles, key decision-makers, and school/district initiatives.
• Meet or exceed annual renewal and expansion targets.
• Collaborate with the marketing and leadership teams to develop and elevate customer success stories.
• Collaborate with Account Executive(s) working within your territory on opportunities to drive regional awareness and district expansions.

Key Competencies

• Relationship-Building and Credibility: a skilled relationship-builder with experience working with school and district leaders to build trust as an advisor
• Productivity-Oriented: an organized, efficient problem-solver with strong prioritization skills and ability to deliver practical solutions to partners
• Tenacity and Work Ethic: You are persistent, diligent and operate with a lot of tenacity and positivity in order to drive long-term success with your education partners.
• Motivation: a mission-oriented self-starter who’s open to feedback and eager to learn from colleagues, leaders, and partners.
• Art & Science: flexible and creative when needed to overcome challenges and objections, yet rigorous in your approach to execute across your portfolio of accounts on the whole.

Qualifications

• 2+ years of customer success and/or account management experience, preferably in a K-12 and/or ed tech environment.
• a track record of meeting or exceeding your professional goals.
• excellent presentation, communication, and virtual facilitation skills.
• (Preferred) K-8 classroom and/or administration experience
• (Preferred) Familiarity with elementary ELA and/or math content areas

Why eSpark?

Joining eSpark means being part of a team that values innovation, education, and the power of technology to transform learning experiences. We offer the chance to make a significant, direct impact on the way education is delivered and experienced, all while working in a supportive, flexible environment that prioritizes your growth and well-being. Compensation for this position will include stock options that will allow you to benefit from your impact on the company’s growth.

In addition to a competitive salary and stock options, eSpark offers full healthcare coverage (including vision, dental, and mental health benefits), generous vacation and parental leave policies. We are a fully-distributed company and provide benefits around supporting remote work, including your choice of technical equipment. We believe in work-life balance and respect nights and weekends.

At eSpark, we believe all people—adults and students alike—deserve respect for who they are. We work hard to make eSpark an environment in which everyone can thrive and succeed. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Ready to take on the challenge? We can't wait to hear from you.

eSpark participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can read more here.