Offer summary

Qualifications:

A minimum of eight years of analytical work experience, or a Bachelor's degree with at least five years of analytical work experience., Experience in building trusting relationships and collaborating across all organizational levels., Strong communication skills to lead and influence teams and stakeholders., Proven leadership abilities in advancing projects for quality and efficiency improvements..

Key responsabilities:

Lead a team of analysts in supporting Commercial Auto initiatives through operations analysis.

Enhance and implement processes for measuring quality and efficiency in the contact center.

Provide recommendations to senior leadership based on data analysis and insights.

Coach, mentor, and develop team members to improve their analytical and modeling skills.

Job description

Join Forbes’ 2024 Best Employer for Diversity!

As an associate manager in the Commercial Lines organization, you’ll lead a team of analysts in supporting the Commercial Auto initiatives through operations analysis. Collaborating with your team, you’ll enhance and implement a process for measuring quality and efficiency for several areas of the contact center. As a manager, you’ll build on the team’s analytical and modeling skills, using advanced analytics and data to identify areas of opportunity to increase operational efficiency. Additionally, you’ll provide recommendations to senior leadership and research and develop new insights to offer improvement to the organization.

Remote work allowed.

Must-have Qualifications

A minimum of eight years of analytical work experience.
{OR} Bachelor's degree or higher and a minimum of five years analytical work experience.

Preferred Skills

Experience building trusting relationships and collaborating with all levels of the organization
Superior communication skills with the ability to lead and influence your team, internal customers, and business partners
Proven leadership skills with the ability to advance projects to improve quality, ease of use, and efficiency
Strong planning and organization skills to manage concurrent assignments and prioritize work for your team
Success in coaching, mentoring, and developing others

Compensation

$95,800 - $127,700/year
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

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