VP, Account Management

Overview:

VP, Payor Account Management: Highly relational, dynamic leader with ability to cultivate and capitalize on customer relationships. Able to discern business and operational opportunities with a keen eye to quickly mobilize internal teams and resources that provide both reactive and proactive client resolution. Action oriented, operationally astute, relationship gifted who can multitask with consistent grace and energy

• Transformative leader who can envision, shape and implement the new CCS Enterprise Account Management approach
• Provide best practices to deliver exceptional value to a large portfolio of payers including government health plans, commercial health plans, large, self-insured employers and TPA’/Brokers
• Implements new processes, leverages technology, and leads people to ensure customers understand and value CCS medical supply AND clinical services
• Ability to shape reporting packages, lead Quarterly Business Reviews and service metrics resulting in an elevated net promoter score.
• Lead teams and collaborate with Enterprise sales leaders to complement, support and streamline client facing functions from business reviews, problem resolution, and processes resulting in improved sales focus on growth opportunities and not operational issues.
• Coordinates Field Sales collaboration to drive pull through and operational issues related to payors to increase referrals (coverage, medical policy, formulary, etc)
• Front line client facing with Enterprise Sales
• Enables a team to serve as liaisons for the client and internal operational, finance, clinical and other teams to ensure client success and improved P&L performance.

• Leads strategic payor account management initiatives managing direct payor relationships in tandem with Sales VP
• Develops and executes payor-specific retention and growth strategies in tandem with Sales VP, Field Sales leadership
• Drives strategies to improve service and financial health of payer portfolio. Maintains a data-driven approach
• Relationship management
• Internal liaison with key departments to ensure service delivery including Operations, Finance and Clinical teams.

• Bachelor’s degree in business or related field (MBA is a plus)
• 7+ years of experience in sales enablement, sales operations, or related roles.
• Proven track record of developing and executing successful sales enablement strategies that drive measurable results.
• Experience with care management solutions is a plus
• Strong understanding of managed care contracts and associated services
• Prior account management experience in medical supply or chronic care management sectors is highly preferred

Valu Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Working conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear.  The employee frequently is required to use hands to finger, and handle controls; reach with hands and arms.  The employee is occasionally required to sit, bend, twist and kneel.  The employee must frequently lift and/or move up to twenty-five pounds and occasionally lift and/or move up to thirty-five pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Environment: The noise level in the work environment varies according to location of tasks being performed.  Generally, the noise level is moderately quiet; however, a higher noise level may be experienced while traveling by car and/or airplane. Activities are subject to both indoor and outdoor weather conditions.