Director of Operations

About Scale Army

We’re a fast-paced team. As a business, we help U.S. companies grow top-tier offshore talent across sales, marketing, and operations. 

We’re scaling rapidly and are looking for a Director of Operations to help us move smarter, scale faster, and prepare for the next phase of growth. This is a high-impact role, and you’ll be reporting directly to our CEO.

In this role, you’ll be in charge of day-to-day operational oversight, managing the teams in charge of recruiting ops, tracking operational metrics, AR/AP and bookkeeping, as well as strategic financial leadership alongside an bookkeeping team and a fractional CFO. This is perfect for someone who’s excelled in an ops role at a B2B company, has touched finance, and is now ready to lead company-wide operations.

The Role 

You’ll serve as a key partner to the CEO, owning our operational health while ensuring that our finances run smoothly. You’ll manage a team of 5 direct reports, who manage another 15. Your goal is to help leadership make smarter decisions through data, planning, and streamlined processes. This is a job for someone who wants to one day become a COO, whether here or elsewhere. 

What You’ll Do

Operational Oversight

• Oversee Recruiting operations, driving process efficiency and alignment with account management.

• Lead project management for process improvements, tool rollouts, and automation initiatives.

• Develop, document, and improve internal processes across teams to support efficient, scalable growth.

• Build and maintain business dashboards to track recruiting, financial, and operational KPIs.

• Collaborate cross-functionally with Sales and Marketing to align on growth strategy, forecasting, and operational capacity.

• Automate and streamline workflows using Zapier, HubSpot, ClickUp, and Slack.

Financial Leadership

• Own budgeting and forecasting, building models that support growth, profitability, and efficiency.

• Manage the Bookkeeping and AR/AP team, ensuring accurate invoicing, collections, and clean financials.

• Lead pricing strategy, evaluating cost structures, market trends, and margin opportunities — collaborating with a fractional CFO, when needed

• Analyze cost drivers and ROI across teams and tools; recommend optimizations to improve margins.

• Review and interpret monthly financials (bookkeeping handled by your team); deliver insights to leadership.

• Build dashboards in Google Sheets/Excel for real-time visibility into revenue, expenses, and performance.

Who You Are

• 5-8 years of experience with at least 3 years in a B2B company where you managed an operations team, with at least 5 direct reports and 10 indirect reports

• At least 2 years of experience working in or touching finance 

• Proficient in financial modeling and forecasting; expert-level in Google Sheets/Excel.

• Tech-savvy — you’ve worked with HubSpot, ClickUp/Asana, Zapier, and similar tools.

• A strategic thinker and hands-on doer — you see the big picture but aren’t afraid to get into the weeds.

• Excellent communicator who can present operational and financial insights clearly and concisely.

• You’ve worked in recruiting/staffing, SaaS or b2b services

• You’re excited to take a cognitive exam in math, verbal, and attention to detail.

• You speak quickly. This is non-negotiable.

Why You’ll Love It Here

• Fully remote, fast-paced, and innovative team.

• Own both operations and finance  in a growing, forward-thinking company.

• Clear path to COO for the right person.

• Autonomy to lead strategy, streamline systems, and make a real impact.

• A collaborative, supportive culture where your leadership shapes our path.

• Work with very fast people every single day.

This is a job for a very smart, hard-working person who considers themselves to be an A-player and only wants to work with A-players. This sounds very douchey to write down in a job description, and yet, here it is.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets