Provisioning Support (AU IT Services, WFH)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

• Experience working within a Managed Service Provider, telco or carrier service provider Excel Skills, Supervisory experience
• Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers
• Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services.
• Experience with Reckon or similar purchasing platforms
• Previous Experience with handling Commercial Contracts and Sales Support.
• Proven Experience in licensing management, billing and procurement (O365, MS SPLA)

Nice to Have:

• Able to work as part of a team as well as autonomously.
• Good interpersonal and communication skills

What will you do?

Order Management:

• Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
• Maintain and Update Progress within ticket management system
• Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier.
• Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
• Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources.
• Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms.

Commercials:

• Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers.
• Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly.
• Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate.
• Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval.
• Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.