Onboarding & Provisioning Specialist

IDEAL CANDIDATE

• Detail-oriented and highly organized
• Strong technical aptitude with experience in user account management and provisioning
• Knowledgeable in authentication protocols, user access management, and cloud-based systems
• 3+ years of experience in user onboarding, provisioning, or IT administration
• Strong problem-solving and troubleshooting skills
• Excellent spoken and written communication skills in English
• Self-motivated and able to work effectively in a remote, team-oriented environment

RESPONSIBILITIES

• Oversee and manage the end-to-end onboarding and provisioning process for new users, ensuring timely access to systems, tools, and resources.
• Configure and maintain user accounts in systems such as Office 365, Google Workspace, VPN services, and other business-critical applications.
• Work closely with stakeholders and clients to align provisioning processes with onboarding workflows.
• Assist in managing and auditing user access rights, ensuring compliance with security policies.
• Troubleshoot and resolve provisioning-related issues, escalating as necessary.
• Maintain accurate documentation of onboarding procedures, access control policies, and provisioning workflows.
• Monitor and proactively address system access requests, account changes, and deprovisioning as needed.
• Collaborate with internal stakeholders to streamline and improve onboarding efficiency.
• Stay up to date with best practices in user access management and security.

REQUIRED SKILLS & ATTRIBUTES

• Proficiency in managing user accounts and permissions across enterprise applications.
• Strong interpersonal and communication skills with the ability to provide clear guidance to new users.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Commitment to data security and confidentiality in handling user access.
• Ability to work well independently and as part of a distributed team.
• Strong troubleshooting skills to diagnose and resolve access-related issues.

EXPERIENCE & QUALIFICATIONS

• 3+ years of experience in IT administration, user provisioning, or a related field.
• Hands-on experience with Office 365, Google Workspace, and identity and access management (IAM) tools.
• Familiarity with Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory.
• Experience with ticketing systems like Zendesk, Jira, or ServiceNow is preferred.
• Knowledge of security best practices related to user authentication and access management.
• IT-related certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Security+, ITIL) are a plus.

EDUCATION

• Minimum: High school diploma with relevant technical certifications.
• Preferred: College diploma or university degree in an IT-related field.