Offer summary

Qualifications:

College graduate from a reputable school, At least 2 years of customer service experience, preferably in hospitality, Good English written communication skills, Detail-oriented and able to work independently in a fast-paced environment..

Key responsabilities:

Handle VIP Exit Inspections and Check in/out tickets across all cities

Monitor and manage active tickets, covering for team members as needed

Coordinate with various departments via Slack for prioritization and execution of VIP requests

Ensure compliance with building processes for Turn Key Booking Coordination.

Job description

This is a remote position.

About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

The B4B Coordinator's responsibilities are:

-Follows all processes for handling VIP Exit Inspections in all cities

-Follows all processes for handling VIP Check in tickets in all cities

-Follows all processes for handling VIP Check out tickets in all cities

-Monitors "my active ticket" view daily for work loads and actively works on their own tickets, and covers for team members if there is an absence

-Can adapt to changing processes after coaching and training sessions - Asks more questions if processes are unclear

-Review all 12 Cities specific processes

-Hands-on coordination via slack with different LOB Prioritizing coordination with B4B Logistics, following with Corporate sales, Real Estate, Specific City Operations Manager

-Prioritization for VIP Bulkdeals including attending and executing specific requests from VIP -Clients that sometimes goes outside of the regular processes

-Turn Key Booking Coordination (Middle-stay) ensuring registration is completed depending on building processes

-Follows all processes for handling Exit Inspections with upcoming VIP tenants in all cities