ADM Intake and Admin Agent (Bilingual)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What you'll do:

• Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
• Processes incoming referrals, opening and assigning new claims as they come into the system.
• Working with the team to ensure that all responsibilities are completed according to service level agreements.
• Meeting established productivity and qualitative objectives.
• Adhering to scheduled shift times
• Assisting other HPS teams as required

• Providing empathy and support to all callers and referring callers to other resources as appropriate

What You Bring:

• Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
• Experience in a customer service position where you gained exemplary customer service skills.  The ideal candidate will have 2 years of call centre customer service experience
• High School Diploma
• Ability to multitask in a fast-paced environment
• Ability to work on a team and be able to help others at a moment’s notice
• Ability to problem solve using your own experience and the available resources
• Excellent computer skills and the ability to work primarily online in a paperless environment

The benefits of working for TELUS:

• A permanent position with a competitive benefits package
• 3 weeks’ vacation annually from the start
• Remote work-from-home set up
• An opportunity to learn about absence management, disability management and workers’ compensation
• Career development
• Working within a culture of health and wellness with access to internal programs
• Working with a dynamic team of individuals who are dedicated to achieving great results
• We recognize and reward employees who are engaged and results oriented. We value work/life balance for our clients and our employees.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.