Analyst, Log Ops, East CS&L
Offer summary
Qualifications:
Bachelor's degree in Logistics, Supply Chain Management, Business, or related field preferred., Proven experience in logistics operations, customer service, or a related field., Strong understanding of logistics software and tools (TMS, WMS, etc.)., Excellent communication, problem-solving, and organizational skills. .Key responsabilities:
- Execute warehouse operations ensuring compliance with service, cost, health and safety, and quality standards.
- Manage logistics and warehousing operations, coordinating inbound and outbound shipments.
- Serve as the primary point of contact for customers regarding logistics inquiries and concerns.
- Identify areas for process improvement within logistics and customer service activities.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will execute warehouse operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will also work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will also be responsible for activities such as inventory management (iDoc management, stock reconciliation), interfaces monitoring, track and trace, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, third-party performance management, pallets management.
How you will contribute
You will:
- Review and analyze stock inaccuracies and guarantee accurate stock alignment between SAP and the warehouse management system based on available information among stakeholders. Analyze and verify capacity utilization, performance and KPI monitoring, and introduce corrective measures in case of missing KPIs and the need to reduce additional capacity
- Work with our service providers to ensure the delivery of our trading partners in terms of punctuality and completeness, taking into account quality and HACCP guidelines
- Monitor inbound, outbound, co-packing, warehousing and distribution activities to ensure shelf-life monitoring and management, supports reduction of write offs and constantly looks for opportunities to improve productivities
- Conduct project-related and ad hoc tasks, in particular in connection with continuous improvement projects and tenders and peak management
- Build and provide full-cost analysis (yearly budget), risks and opportunities
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience with Microsoft applications, especially highly experienced with excel
- Enjoys team work
- Experience in logistics operations, procurement or supply chain function in general as an asset
- Analytical thinking
- Good knowledge of ERP, preferably SAP R3
More about this role
We are seeking a proactive and detail-oriented Logistics Operations Specialist to join our team. This role is responsible for ensuring seamless logistics and customer service activities within the supply chain. You will act as a liaison between the company, customers, and logistics and warehousing partners to ensure efficient delivery of products, address customer concerns, and optimize logistics processes.
What you need to know about this position:
Key Responsibilities:
Customer Service Management:
Serve as the primary point of contact for customers regarding logistics inquiries and concerns.
Provide timely and accurate information regarding order statuses, shipments, and delivery times.
Resolve customer complaints or issues related to delivery delays, damages, or other logistics challenges.
Operations Coordination:
Oversee and manage logistics & warehousing operations, including coordinating inbound and outbound shipments.
Ensure timely delivery of products, working closely with third-party logistics providers and warehouses.
Track inventory movement and manage stock levels in collaboration with the warehouse team.
Ensure gold standard quality & safety practices across warehousing and logistics as per defined policies.
Continuously assess and plan warehouse transitions to manage Business Growth –proactive planning / Due Diligence / Approval process / Governance
Cost Ownership
Lead validation, provisioning and booking of Logistics & Warehousing expenses incurred.
Strategize & lead negotiations with detailed opportunity identification for the region’s logistics partners
Build a robust productivity pipeline for a rolling 24 month period
Data Management & Reporting:
Maintain accurate records of shipments, customer interactions, and logistics-related data.
Generate reports on delivery performance, inventory, and customer feedback to assess the effectiveness of logistics operations.
Continuous Improvement:
Identify areas for process improvement within logistics and customer service activities.
Recommend and implement solutions to optimize logistics efficiency and customer satisfaction.
Collaboration & Communication:
Work closely with internal teams (sales, warehouse, and procurement) to ensure smooth logistics operations.
Foster positive relationships with logistics providers and other external partners to improve service levels.
What extra ingredients you will bring:
Knowledge of customs regulations.
Experience with process improvement initiatives in logistics or customer service.
Ability to manage and resolve conflicts effectively.
Education / Certifications:
Bachelor's degree in Logistics, Supply Chain Management, Business, or related field (preferred).
Proven experience in logistics operations, customer service, or a related field.
Strong understanding of logistics software and tools (TMS, WMS, etc.).
Excellent communication, problem-solving, and organizational skills.
Ability to multitask and thrive in a fast-paced environment.
Strong attention to detail and a customer-first mindset.
Job specific requirements:
This role typically operates in an office environment with occasional visits to warehouses or logistics centers.
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer PolicyBusiness Unit Summary
Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularWarehousing & Logistics Operations ManagementCustomer Service & LogisticsRequired profile
Experience
Other Skills
- Analytical Thinking
- Customer Service
- Microsoft Excel
- Communication
- Teamwork
- Organizational Skills
- Detail Oriented
- Problem Solving
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