Director, Product Management

Where you’ll work: U.S. Eastern Time Zone, (preference for the greater Boston area)

Product at GoTo

At GoTo, we’re passionate about building powerful, flexible-work software that empowers individuals to thrive professionally and personally. We’re also dedicated to fostering an inclusive work environment where everyone feels a sense of belonging and their unique perspective is valued. When you join a GoTo product team, you’ll play a vital role in this process, seeing your work used by millions of users worldwide. With plenty of opportunities for growth and learning, blaze your own trail with us.

As the Director of Product Management for our ITSG Team, you will be at the forefront of our IT management product strategy, overseeing the development and execution of innovative data solutions that meet the needs of our customers both internally and externally. This role requires a visionary leader with a deep understanding of IT technologies—especially in the endpoint management and enterprise remote support space—along with expertise in market dynamics and customer insights. You will work closely with engineering, marketing, sales, and customer success teams to ensure our data products deliver exceptional value and drive business growth.

Your Day to Day

As the Director of Product Management, you would be working on:

Product Strategy and Vision: 

• Define and communicate a compelling product vision and strategy for GoTo's IT management products. 
• Identify emerging trends and customer needs to guide product innovation and differentiation. 

Product Roadmap: 

• Develop and maintain a comprehensive product roadmap that aligns with business goals and customer requirements. 
• Prioritize product features and enhancements based on market research, customer feedback, and business impact. 

Cross-Functional Leadership: 

• Collaborate with engineering, design, and data science teams to deliver high-quality, scalable data products. 
• Work closely with marketing, sales, and customer success teams to ensure successful adoption and utilization. 

Customer Focus: 

• Engage with customers to understand their pain points, gather feedback, and validate product ideas. 
• Ensure that customer insights drive product decisions and feature prioritization. 

Team Leadership and Development: 

• Lead and mentor a team of product managers and data analysts, fostering a culture of innovation, collaboration, and excellence. 
• Invest in the professional growth and development of team members, ensuring they have the skills and support needed to succeed. 

What We’re Looking For

As the Director of Product Management, your background will look like:

• Experience: 8+ years of product management experience, with a focus on data products or related technologies. 
• Technical Expertise: Strong understanding of IT Management technologies, analytics, and data-driven decision-making. 
• Leadership Skills: Proven track record of leading and inspiring cross-functional teams in a fast-paced environment as well as leading strategic partnership initiatives. 
• Customer Focus: Deep empathy for Enterprise customer needs and a passion for delivering exceptional user experiences. 
• Analytical Mindset: Ability to leverage data to drive product decisions and measure success. 
• Market Insight: Strong understanding of market trends, competitive landscape, and industry best practices. 

At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more. director or senior director, itsm, rpj

Annual Base Salary Range: $160,500 - $211,000 - $266,000

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.