People Learning Facilitator at Mukuru

People Learning Facilitator

About Mukuru

Mukuru is a rapidly growing fintech company that empowers individuals across Africa and beyond with accessible financial solutions. Our people are at the heart of everything we do, and we are committed to their continuous development.

Are you passionate about helping people grow, bridging skill gaps, and creating impactful learning experiences? If so, we have an exciting opportunity for you!

As a People Learning Facilitator, you will play a critical role in identifying training needs, designing engaging learning experiences, and delivering impactful interventions that support both individual and business growth. You will be responsible for ensuring our employees have the tools and knowledge they need to excel in their roles while aligning learning initiatives with Mukuru’s strategic goals.

Main Duties and Key results Areas:

• To assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions

• Create and design L&D programmes in-line with business objectives that support the management team.
• Ensure individuals have continuous improvement and development for success planning where applicable.
• Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning.
• Set priorities of training needs to ensure the business reaches the targets for the set year.
• Ensure that the L&D function offers quality, cost effective and value-added service.
• Research potential new learning activities.
• Introduce and implement new training processes and systems to record and review training needs and delivery.
• Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages.
• Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business.
• Review training and development records, identifying and collating training needs and identifying the gaps.
• Assign and coordinate the appropriate training for all current employees in line with their roles
• Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies
• Map out training plans for new starters and allocate required training and induction programmes on commencement with organization
• Work proactively with and advise managers on training requirements for roles
• Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness
• Source, identify and arrange internal and external training to address competency gaps
• Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications
• Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports to stakeholders
• Maintain accurate up to date records, financial reporting for operational costs
• Manage relationships with internal key stakeholders
• Deal with enquiries and to respond accordingly in writing, e-mail or verbally
• To be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
• Actively seek learning and development best practise from within and outside of the organisation
• Develop sound working relationships with stakeholders to enhance learning and development opportunities
• Adhoc special projects that have business impact which may require after hours work

Key Performance Area/ Capabilities ROLE OBJECTIVES (Describe the specific end results required to be successful in the job)

• Financial Prudence o Ensure that financial prudence is applied when spending or utilising company resources or funds for training and or personal use. Minimizing the use of company resources without reducing effectiveness
• Material Design: o Design and develop learning material/content. Update Leaning material/content
• Facilitate learning interventions o Prepare, present, and facilitate learning interventions that are of a high standard and quality
• To take responsibility for all assigned projects (Asana projects/PMO) and ensure success thereof
• Assessments and Quality Assurance o Align assessments to outcomes (ranging from the type of questions asked (T/F, Y/N, opened ended, MCQ); degree of difficulty; consistency in application against a memorandum) to ensure employees are set for success, know enough against the contract for passing training etc
• Evaluating Learning Intervention o Ensuring that learning interventions are continuously and constantly evaluated to identify gaps in the training provided, learning material as well as measuring effectiveness ito ROI
• Learning/Training Needs Analysis & Skills Gaps o Ability to conduct TNA &/or SGA resulting in identifying areas that need development
• Pulling together training material and getting appropriate sign -off to conduct training to remedy gaps
• Ability to ensure that the training has mitigated risks and the TNA/SGA no longer is an area of concern
• Onboarding of new employees and reboarding of existing employees with specific focus on those who require assistance (average and below average performers) o Planning and conducting of training for new employees
• Incubation of new employees directly relates to the training received
• Identifying those who need reboarding (doing focused quarterly, bi-annually and annual refreshers)
• Focused Initiatives/interventions for reboarding existing employees plus conducting a with a 3-month evaluation for ROI
• HRIS / current system o Ensure full utilisation of the system that will enhance reporting (capturing of interventions) as a user
• Ensure training is provided to employees on the utilisation of the system
• Reporting o Compilation of data internally and externally monthly/quarterly reports from basic to intermediate reporting to enhance reporting or identify gaps in data, processes or procedures
• Partnering with SDF to align and ensure business leverages off opportunities and vice versa o Ensure that regular discussions are held with the SDF to identify the need for applying for discretionary funding opportunities (and that there is progress against the tracking of the WSP submitted for RSA, and in country for their statutory regulated legislation)
• Team Engagement o Assisting the team with general enquiries, enhancement of job function and providing continuity within the team
• Value Add - Aligned to learning and development as well as People strategy o Service to the business needs are met and in accordance with strategic outcomes and a value add

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS