People Learning Partner at Mukuru

People Learning Partner

About Mukuru

Mukuru is a fast-growing fintech company dedicated to making financial services accessible across Africa and beyond. Our people are at the heart of our success, and we are committed to their growth and continuous development.

Are you passionate about driving learning excellence, supporting career development, and making an impact through training? If so, we have the perfect role for you!

As a People Learning Partner, you will be instrumental in designing, delivering, and evaluating training initiatives that align with our business objectives. You will work closely with managers and key stakeholders to assess skills gaps, develop impactful learning interventions, and drive a culture of continuous learning across the organization.

Key Responsibilities

Learning & Development Strategy

• Assess training needs based on identified gaps and create targeted learning programs.

• Design, deliver, and evaluate learning & development (L&D) programs that support business objectives and career progression.

• Ensure training aligns with succession planning and talent development initiatives.

• Set and prioritize training goals to support the organization’s strategic objectives.

• Research, recommend, and implement new learning methodologies and activities.

Training Design, Facilitation & Evaluation

• Develop high-quality learning materials and content for in-person, virtual, and e-learning programs.

• Lead engaging and interactive training sessions tailored to various roles and skill levels.

• Regularly review and update existing training programs, including induction and e-learning modules.

• Implement training schedules, ensuring timely delivery and continuous learning opportunities.

• Evaluate training effectiveness, measure ROI, and identify areas for improvement.

Talent Development & Stakeholder Engagement

• Collaborate with managers to define training requirements and align learning interventions with business needs.

• Develop and implement structured onboarding and reboarding programs for new and existing employees.

• Provide focused training for employees needing additional support (average and below-average performers).

• Work with leadership teams to drive employee growth, technical competencies, and leadership development.

Systems, Reporting & Compliance

• Utilize HRIS and learning management systems (LMS) to track and analyze training progress.

• Generate training reports and provide insights on key learning metrics such as training costs, hours spent on training, and number of employees trained.

• Partner with the Skills Development Facilitator (SDF) to ensure compliance with statutory training requirements and leverage discretionary funding opportunities.

• Ensure all training records are accurately maintained and aligned with compliance and auditing requirements.

Continuous Improvement & Innovation

• Introduce and implement new training processes and systems to enhance the learning experience.

• Keep up to date with industry best practices and emerging learning technologies.

• Identify and drive value-added initiatives that align with the People Strategy.

• Assist the team with general inquiries, process improvements, and ensuring smooth operational continuity.

What We’re Looking For

• A dynamic learning professional with a passion for helping people grow.

• Strong facilitation, instructional design, and training development skills.

• Excellent verbal and written communication abilities.

• Analytical mindset with the ability to assess learning effectiveness and training ROI.

• Adaptability to work in a fast-paced, ever-changing environment.

Qualifications & Experience

Education:

• Grade 12 (Essential) with an L&D or Training equivalent qualification (OD-ETDP) (Essential).

• Higher Certificate or Post-Secondary Certificate (Essential).

Certifications:

• Project Management (Desirable).

• Registered Assessor (Essential).

• Train-the-Trainer Accreditation (Essential).

Experience:

• Experience in fintech or financial services (Desirable).

• Familiarity with HRIS and LMS platforms (Desirable).

• Experience in learning needs analysis, instructional design, and training facilitation (Essential).

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS