Renewals Manager (UKI)

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

The Customer Success team is a highly collaborative, fast-paced and evolving group responsible for nurturing and growing relationships with EcoOnline’s Enterprise and Mid-Market customers. We move quickly and experiment with new strategies, all while keeping the ultimate focus on our customers’ success. We engage with end-users and stakeholders alike to ensure our customers love, adopt and grow with EcoOnline. Our vision is to make our customers environments safer in order to thrive. Our team works hard, works together, and has fun while we strive for success.

Key Responsibilities:

The Renewals Manager holds responsibility for accelerating revenue and
profitability from low engagement, SMB customer accounts, utilising tech touch
methodologies to understand and support the clients strategy and challenges.

Managing relationships with Tier 3 customers to:

• Effectively understand the business and strategy to provide robust account plans
• Identify key stakeholders and manage their requirements
• Provide regular data insight and reporting
• Manage the customer life cycle (Onboarding, maintenance, development and renewal)
• Deliver the optimum customer success management service
• Identifying upsell opportunities through the customer care call process and independently converting into upsell opportunities.

• Deliver the optimum customer success management service
• Identifying upsell opportunities through the customer care call process and independently converting into upsell opportunities.
• Independently formulate ideas and solutions for customer issues whilst driving revenue opportunities
• Ensure customer success procedures are following, keeping the CRM system up to date.
  
• Ensuring that systems are kept up to date to ensure an efficient billing cycle and reduction of invoices
  
• Liaising with Marketing and providing support on campaigns.

Management of assigned accounts, to include:

• Be accountable for managing contracts and renewals
• Finance enquires/invoicing escalation
• PO Escalation (where applicable)
• Cross Sell

What we’re looking for:

• 2+ years of experience in similar role in a SaaS environment.
• Strong Key Account Management experience within a SaaS business (2+ years).
• Consultative solution selling experience.
• Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM).
• Excellent influencing abilities/people management skills.
• All experience and education considered. Proven track record in similar role.

• Proven ability to build and develop interpersonal relationships externally and internally.

Nice to have:

• Experience in the field of environment, health and safety and quality at work.
• Experience within property management and governance, risk and compliance

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️‍🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘‍♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.