Offer summary

Qualifications:

Bachelor's degree in a technical field such as Engineering, Geology, or Instructional Design., 2+ years of experience in a technical role, preferably in the energy industry., Strong understanding of user experience principles and instructional design methods., Proficiency in content design tools and knowledge of LMS systems is preferred..

Key responsabilities:

Design and produce high-quality technical documentation and training materials for various customer segments.

Conduct user research and usability testing to refine educational resources based on feedback.

Collaborate with cross-functional teams to ensure content accuracy related to product features and updates.

Analyze content performance metrics and iterate on materials to enhance user engagement.

Job description

Description

PERMANENT WORK FROM HOME OPPORTUNITY !!!

POSITION OVERVIEW DESCRIPTION

The Technical Content Designer is responsible for creating engaging, clear, and effective educational materials that enhance the customer experience. This role will collaborate with product managers, customer success, marketing, and subject matter experts to develop content that simplifies complex concepts and drives user adoption and retention. The Technical Content Designer will collaborate with other teams across Learning & Development to create technical training materials, gather feedback, and implement new materials.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Content Development: Design and produce high-quality technical documentation, tutorials, and training materials tailored to various customer segments.
User-Centric Design: Conduct user research and usability testing to gather feedback on content effectiveness, using insights to refine and improve educational resources.
Collaboration: Work closely with cross-functional teams to gather insights and ensure accuracy in content related to product features and updates.
Content Strategy: Contribute to the development of a comprehensive content strategy that aligns with customer education goals and business objectives.
Continuous Improvement: Analyze content performance metrics and iterate on materials based on user engagement and feedback.
Industry Trends: Stay informed about industry trends and best practices in technical communication and customer education, integrating new ideas into content development processes.
Quality Assurance: Ensure all content adheres to company standards and best practices, maintaining a high level of accuracy and clarity.
Strategy: Collaborate content strategy discussions, identifying opportunities for new content initiatives that align with business goals and enhance the customer experience.
Be responsible for the content creation, maintance, and collaboration on customer needs for a cohort of industry segments and/or business units within Enverus.
Ability to work directly with customers to understand their needs and strategies to provide curated training materials and resources.
Effectively and efficiently create and maintain resources to align with overall business goals and industry trends.

ROLE COMPETENCIES AND SKILLS

Experience in technical role across the energy industry.
Strong understanding of user experience principles and instructional design methods.
Excellent communication skills, with the ability to convey complex information in a clear and concise manner.
Proficiency in content design tools.
Knowledge of LMS systems, preferred.
Strong problem-solving skills.
Experience in collaborating with cross-functional teams and subject matter experts.
Ability to collaborate with cross-functional teams and SME's.

REQUIRED WORK EXPERIENCE AND EDUCATION/CERTIFICATION

Bachelors degree in technical field (Engineering, Geology, Finance, Instructional Design, Cirriculum Development, Education)
2+ years of experience
Knowledge of LMS systems, preferred
Knowledge of CRMs, preferred
Experience with content creation tools, preferred

PHYSICAL DEMANDS

Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.
Able to safely lift up to 35 pounds at a time using safe lifting techniques.
Ability to communicate effectively with another person.
Regular and predictable attendance is required.
Ability to work in an office environment as required.
Travel requirements: 10-15% or as required for company needs

Required profile