Business Development Representative

Job Description – Business Development Representative

 Hours: 40 per week 

Location:  Jacksonville, FL (Remote)

Line Manager: Manager of Business Development  

Experience or knowledge of eating disorders and addiction is strongly preferred.

Job Purpose: 

Enhances the Client Services Departments’ effectiveness by providing information management support, sales support follow-up and performing administrative duties.   Assists in answering phones, responding to emails, preparing reports, and making meeting arrangements. Facilitates the coordination of conferences, events and meetings. Maintains records for budget tracking purposes. Ensures that Client Service Representatives have any and all necessary resources to conduct business on a day to day basis. Coordinates lodging and travel for Client Services Representatives, other staff as identified and Referral Sources. 

Competencies:

• Demonstrates the ability to be flexible and organized; functions well during stressful and/or emergency situations. Ability to maintain control and respond calmly and appropriately in a crisis situation.
• Maintains staff, patient, alumni, and family confidentiality at all times and adheres to HIPAA regulations.
• Demonstrates professional standards, excellent verbal and written communication skills.   Works with minimal supervision, dependable, self-motivated, organized, and detail-oriented.
• Demonstrates in depth knowledge of travel facilitation for staff, as well as visiting customers.
• Prioritizes required tasks and work responsibilities to ensure optimum quality of care.
• Understands compliance as it relates to the facilities licensing entities.
• Demonstrates the ability to act as a liaison between staff, patients, each hospital, and the community.
• Demonstrates thorough understanding of local, state, federal regulations JCAHO standards.

Main Duties and Responsibilities: 

• Assists the Client Services team by reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, initiating telecommunications, and filing.
• Welcomes guests, referral sources, and new patients as directed by greeting them, in person or on the telephone; answering or directing inquiries.
• Track expenses and receipts and maintain expense reports for the Client Services Team.   Submit expense reports for reimbursement.
• Documents the Client Services Department’s budget in an Excel spreadsheet.  Utilize expense reports, check requests, invoices, Concur, etc.
• Assist Client Services Departments in travel arrangements; book flight, car, and lodging arrangements.
• Produce travel packets for each representative or referral source, clearly defining dates and times of travel
• Assist with coordinating referral site visits, including agenda, transportation, booking venues, etc.
• Work collaboratively with the Aftercare Coordinator to develop communication with strategic partners. 
• Give tours to referral sources, potential patients, and families as requested, working collaboratively with the Intake Department.
• Maintains a good working relationship within the department and with other departments.  
• Treats patients/families with respect and dignity.
• Works with outside organizations to coordinate events at the True North Conference Center.
• Participates in performance improvement and continuous quality improvement (CQI) activities.
• Performs other duties as requested.

Qualifications:

At least 1-3 years of experience in an administrative or support role.  Experience or knowledge of eating disorders and addiction is strongly preferred.  A proven record of great organizational skills and ability effectively and efficiently coordinate people and projects; scheduling appointments and coordinating meetings.  Must have a strong ability to problem solve and multi-task with solid time management skills.  

Must be detail oriented and have the ability to multitask in a fast-paced environment. Must have strong communication skills and have an ability to build rapport quickly, developing working relationships.  Must be able to function independently and communicate effectively with staff and external contacts.  Must possess highly developed organizational and planning and the ability to work effectively with others.

Strong computer skills, especially Microsoft Office (Word, Excel, and Access) is required.  Excellent interpersonal skills with good written and oral communication.

Education:

High School Diploma or equivalent.