Offer summary

Qualifications:

Bachelor’s degree in Business, Marketing, or a related field preferred., Fluency in German and English with strong communication skills in both languages., Experience in customer success, sales, or a renewals-focused role, preferably bilingual., Proficiency with customer relationship management (CRM) software..

Key responsabilities:

Maximize customer retention rates through effective sales techniques in both languages.

Oversee the renewal process to retain or expand Annual Recurring Revenue (ARR).

Evaluate license usage and complete true-up requirements for clients.

Collaborate with internal teams on renewal strategies and ensure timely closure of renewals.

Job description

As a German Bilingual Associate Renewals Manager, you will be responsible for managing customer renewals and retention with both English- and German-speaking clients. Your role is crucial in maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. This position requires excellent communication skills in both English and German, along with a proactive approach to customer success and collaboration with internal teams.

Job Responsibilities

Maximize customer retention rates by employing effective sales techniques over the phone, video, and email in both English and German, with a focus on reducing customer churn and contraction.
Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
Evaluate license usage and complete true-up requirements for both English- and German-speaking clients.
Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
Provide administrative support for renewals to Renewal Managers and Account Executives.
Ensure all renewals are closed in a timely manner to meet revenue targets.
Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for German-speaking clients.
Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

Requirements

Bachelor’s degree in Business, Marketing, or a related field preferred.
Fluency in German and English, with strong written and verbal communication skills in both languages.
Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred.
Proficiency with customer relationship management (CRM) software.
Excellent interpersonal skills and the ability to build strong relationships with clients.
Detail-oriented with strong organizational and multitasking skills.

System Requirements

At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone

Benefits

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Required profile