Offer summary

Qualifications:

Background in renewals or revenue operations within the software industry (SaaS), Strong analytical mindset with attention to detail, Proactive approach to client engagement, Experience with CRM systems, particularly Dynamics CRM..

Key responsabilities:

Coordinate the renewals process to ensure a seamless experience for customers

Manage renewal pipelines and prepare renewal quotes and pricing configurations

Improve data accuracy and record health for client contacts and contracts

Forecast, track, analyze, and report on renewal performance and retention strategies.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is - the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL - recognized by Gartner and - the world’s first Microsoft certified Contact Center for Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation. Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!

Job description

We are looking for a Renewals Specialist who loves coordinating all the pieces of the renewals process, providing our customers with a seamless renewal experience meeting their objectives and timelines.

As a Renewal Specialist you are the backbone of the renewal lifecycle: driving accuracy, efficiency, and collaboration. This role primarily works behind the scenes to streamline operational processes, supporting the account teams, ensure compliance with pricing and policy standards, and bring business insights through forecasting, tracking and analysis. The Renewal Specialist is critical to securing revenue continuity and enabling customer success. Success in this role requires meticulous attention to detail, an analytical mindset, and a proactive approach to client engagement

The ideal candidate should have a background in renewals or revenue operations within the software industry (SaaS).

Key roles and responsibilities:

Collaborate with Sales, Customer Success Manager, Partner and Back Office teams to facilitate smooth, timely and tailored customer renewals.
Manage renewal pipelines in our Dynamics CRM, through Renewal Opportunity records, preparing renewal quotes, pricing configurations, and amendments
Continuously improve data and record health as you work through ensuring client contacts, contracts and renewals process data points are accurate, and reinforcing best practice across other teams
Forecast, track, analyze and report on a rolling year forecast of renewals
Use analytics to evaluate performance, identify risks, and improve retention strategies. Leverage insights to support retention, risk and expansion strategies

Required profile