Offer summary

Qualifications:

Bachelor's degree in information technology, Computer Science, or a related field., 2-4 years of experience in IT support., Excellent troubleshooting and problem-solving skills., Strong communication and interpersonal skills..

Key responsabilities:

Manage problem tickets, change requests, and system integrations.

Provide technical support to Clinical Business Users and troubleshoot application issues.

Document technical issues and solutions while collaborating with IT team members.

Mentor junior staff and provide high-level production support.

Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com. Community Guidelines Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are: • Abusive, harassing or threatening to others. • Defamatory, offensive, obscene, vulgar or depicting violence. • Hateful targeting by race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs. • Sexually explicit or pornographic. • Fraudulent, deceptive, libelous, misleading or unlawful. • Referencing criminal or illegal activity. • Spamming. We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.

Job description

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Manage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing.
Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.

Key Accountabilities:

To work on the IT tickets raised by business related to the applications.
Understanding the business functionality of the applications that are being supported.
Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
Provide technical support to Clinical Business Users.
Troubleshoot and resolve issues related to applications.
Collaborate with other IT Team members.
Document technical issues and solutions.
Provide on-call support as needed.
Provide excellent resolutions to all the Application issues.

Requirements

Bachelor's degree in information technology, Computer Science, or a related field.
Minimum of 2-4 years of experience in IT support.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to manage multiple tasks and priorities.
Ability to work in a fast-paced and dynamic environment.
Strong attention to detail.
Willingness to provide on-call support.
Experience in SQL queries.

Required profile