Chief Technology Officer

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Chief Technology Officer

The Chief Technology Officer (CTO), reporting to the Chief Executive Officer, is responsible for defining, developing, and implementing Vetsource’s technological vision and strategy. The CTO will lead the design, development, and execution of all technology-related initiatives, working closely with the executive team to ensure alignment with the business objectives. This role will be crucial in ensuring scalable, secure, and innovative technological solutions that drive the company’s success and growth.

This is a full-time, remote position.

WHAT YOU'LL DO

Technology Strategy & Innovation

• Develop and oversee the implementation of the company's overall technology strategy, inclusive of engineering, architecture, IT, infrastructure, analytics, etc., ensuring it aligns with business needs and goals. 

• Drive innovation and technological advancements to maintain a competitive edge in the market.

• Stay ahead of industry trends and emerging technologies, ensuring the company adopts innovations that can drive efficiencies, improve user experience, or open new business opportunities.

• Utilize lean methodologies to tie investments to the business value drivers and success metrics across the business; facilitate discussions across the leadership team to generate buy-in for large program decisions.

• Lead efforts to use digital technologies in new, secure, and innovative ways, including the use of artificial intelligence (AI).

• Develop and manage the technology budget. Ensure resources are effectively allocated to high-priority initiatives while keeping costs within budget.

Leadership & Team Management

• Lead and manage the technology department(s), effectively utilizing resources and fostering a collaborative and innovative culture. 

• Ensures that all Technology Team structures are effective and include stakeholders from all levels of the organization.

• Promotes and oversees strategic and collaborative relationships across the enterprise, as well as external parties, including regulators, vendors, and partner organizations.

• Continue driving the team towards Agile-Lean methodologies, driving high adoption of DevOps tools (QA automation and CI/CD), and basic ITIL practices.
   

System Architecture & Security

• Oversee the design and development of scalable, secure, and reliable systems, ensuring that architecture supports both current and future business needs.

• Ensure the highest level of security for all systems, applications, and data. Maintain compliance with relevant industry regulations and standards.

• Proactively identify potential risks related to technology, infrastructure, and data security. Implement risk mitigation strategies and ensure business continuity plans are in place.

Technology Product Development & Delivery

• Oversee the development and continuous improvement of the company’s technology products and services. Work closely with product management and other departments to ensure the timely delivery of features and solutions.

Strategic Partnerships

• Partner collaboratively with Vetsource and Mars senior leadership to ensure technology initiatives support business strategy. Provide technical insight during strategic decision-making and develop long-term technology roadmaps.

• Serve as a conduit to key strategic partners, fostering effective technology collaboration and aligning Vetsource’s technology-based solutions with strategic commercial relationships to drive innovation and business growth.

• Oversee relationships with external vendors, contractors, and service providers. Negotiate contracts and oversee third-party technology solutions to ensure seamless integration with internal systems.
   

WHAT YOU BRING

• Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent related work experience

• 10+ years of experience in a senior technology leadership role, with at least 5 years as a CTO or VP of Engineering or similar technology role

• Proven track record of leading high-performing technology teams in fast-paced environments exhibiting excellent leadership and people management skills, with a focus on team growth and collaboration

• Experience in designing scalable systems architecture, managing cloud infrastructure, and working with large-scale data platforms

• Strong knowledge of cybersecurity, data privacy regulations, and compliance

• Effective communication skills, with the ability to translate technical concepts for non-technical stakeholders

• Proven ability to drive digital transformation initiatives that align with business goals

• Experience with Agile and DevOps methodologies

• Demonstrated experience in leading, developing, and managing multiple departments in a SaaS company spanning Engineering, Information Technology, Integration and Analytics, Project Management, and Data Governance

• Proven experience building and navigating relationships in a matrix-style organization

• Proven ability to collaborate with senior business leaders on strategic planning and roadmap development and provide guidance on leading industry practices/methodologies to drive improvement

• Proven ability to drive efficiencies using standardized tools and automation in high volume multiple distribution center environment.
   

Preferred Experience and Qualifications:

• Experience in developing and leading technology strategy in global markets

• Experience working in high-growth or startup environments

• Experience in SaaS, e-commerce, or animal health industries

WORKING CONDITIONS

• Reliable internet access is required

• Sitting/standing at a desk working on a computer for long periods of time

• Travel required - up to 25%

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $271,508 - $339,385 (annualized) + annual bonus plan eligible

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com